I've never posted a review on an establishment, but I had to this time. The first time I used them, they were great. My daughter and I got eyeglass exams and glasses with no issues. I came back last month, and thought I would have the same experience (even though someone at work said that she would never go back bc they got her prescription wrong). I got an eye exam for glasses and contacts. The optometrist was on point with the glasses prescription, but my contact prescription was off, and made my vision blurry. I was respectable and understanding when I called to let them know and ended up needing to be re-examined. I asked if I could make an appointment and was told to come in at my convenience. When I returned to the office (3 days later), it was Friday (yesterday) around 2 o'clock, and was told that the doctor stops doing exams at 12 and would not be examining me. The person behind the desk was texting with him, and says that he asked if I think I need bifocals. (Um, I guess I'm supposed to give myself a diagnosis). Mind you, he was still there, so I asked why he wouldn't examine me since he didn't do the job correctly the first time ( I have a job and a life outside of sitting in an optometrist's office). He eventually came out and did not acknowledge me. He instead puts his large pizza box down, leans on the desk and talks with his staff. I got no apology, no "Hi" or "Hello", or even a look in my direction. When I DID talk to him, he was dismissive and even kept his elbows on the counter and let me WALK all the way to him to hand him a piece of paper-wouldn't even stick his arm out to meet me with it. He showed no type of sympathy for the fact that I cannot wear the prescription that he gave me, so I assume this happens all the time. I can't put everything on this review bc I would have to type for another hour, but Mr. Clark, you are unprofessional and need to put the pizzas down if you don't have the energy to treat me like a customer instead of an employee, and the only reason you should be leaving early on ANY day is to go to class to learn how to do a proper eye exam. Otherwise, you need to be IN THE OFFICE getting some practice. Your staff was very helpful, as far as they could be, and that is why I didn't react the way that I really wanted to, bc I was VERY close to being VERY disrespectful, but that's not how my parents raised me. Your 1 star is bc of your staff.
