5th Avenue Vision Center

I recently had an appointment with Dr. Sterlin and had an excellent experience. She was extremely thorough throughout the entire exam and took the time to answer all of my questions without ever making me feel rushed. She also explained things in a way that was easy to understand and provided additional information that was very helpful. It’s clear that she genuinely cares about her patients and their eye health. I highly recommend Dr. Sterlin to anyone looking for a knowledgeable, professional, and caring eye doctor.

It felt like a nightmare scam just like in the bad comments - I wish I listened. Would NOT recommend coming here. Their exam mirror was supported by napkins. They charged for mandatory add ons and made forceful recommendation for $1000+ contacts. After hours and hours of wait time I got a prescription thats's wayyyyy off and $200+ bill after being told my insurance makes it free. After making me pay for extra items without me agreeing, the refused to let me have receipt of the add-on. When I reported the prescriptions were wrong and requested to be tested again, they refuse to give me the second set of exam results and still charged an absurd amount...I ended up spending hundreds of dollars and many unhappy hours on a trashy plastic glasses with inaccurate prescription.

denise, i cannot thank you enough for your EXCELLENT customer service! she went ABOVE AND BEYOND to get me the perfect eye glasses 👓 if you go, ask for denise. she will help you in the best way according to your budget!! need more people just like you denise! i hope you are reading this right now!

The prior examination with a provider last year with a different insurance was fine. I told the person over the phone that my insurance had changed and wanted to update her, but she stated that, verbatim here — providing information would be a violation of HIPAA. That isn’t true. Sharing medical information without the patient’s consent is a violation. I went to the store as I was assured that they would take my insurance. They didn’t accept my insurance, which is why I wanted to verify over the phone and ask first before wasting my time there. When I told the manager and front desk that it is perfectly fine for a patient or potential client to disclose their insurance to verify, they then changed their tune that it was the “store policy.” You can absolutely ask to verify over the phone. That’s the job of the receptionist. An out-of-pocket examination is $175, by the way. They were still pushing me to purchase an examination and then stating that the insurance company would be able to reimburse. Also, having a receptionist argue or bicker with a doctor in front of a potential client or patient seems unprofessional. Costco is way cheaper and only charges $80 out of pocket. Will be going there from now on.

Went to this store in the morning to change the lenses of my 2 glasses. I went along with it (which is my fault) but called them back like 2 hours later saying i dont want to go along with it and asked for refund. Which I explain I might as well buy new glasses with them since they charge me $800 dollars ($400 on each glasses) on my card also they said its gonna take a week to finish. The guy (manager) said they cant do it since they ordered the lenses!!! Its freaking 2 hours interval only!!! Like this is a scam!!! Never going back and im spreading the word about this store!!! Also im attaching my receipt for proof!!!