Advanced Eye Clinic

5 stars to the doctor, 2 stars to the staff and or the deceptive business practices. Was not asked if I wanted retinal imaging. She just handed me a paper when she came to take me back and said here is what we're be doing. I glanced at it but we were walking back. It has numbers on the sheet but no dollar signs next to them. As I didn't have time to review it, I just thought they were some billing code for our insurance. This is not good business principles to just trick people in to taking this extra service without explaining or asking if wanted.

We absolutely love our experience with Dr. Phung. She is very kind and knowledgeable + is very good with children.

Went here for eye exams for my daughter and I. Hers went fine. I was given a prescription for glasses and sent home with a trial pair of multifocal contacts. I then went on to get my glasses rx filled (they don’t have that option in house but do suggest going next door, I went elsewhere). Immediately knew my rx was off, everything was blurry so I let them know, had another appointment with a second Dr for the correct rx with the same rx I told them I had the previous year( at another place). Ok, cool. Mistakes were made but they corrected the rx. Now I have glasses in a rx that is weaker. I took the second rx to get filled for my contacts. Was told it was missing details in order to fil it. I then emailed to get it updated. They sent me the original incorrect rx. Emailed again, they sent me the same one. Emailed again, was told to contact the office if I had problems so thy my rx. Went again today to get it filled as my trial lenses are out. Was told AGAIN the rx was missing details, they had to call the Dr for this information. Luckily someone answered their questions but now I’m worried which rx they filled in the details from. I ONLY went here because my insurance had them as a provider. I’ll be paying out of at another office this upcoming year as this was ridiculous. I don’t recommend it at all.

Take my advice and stay away! I was looking to get my prescription updated in my contacts and the your Dr refused to give me a prescription for the brand I have been using for years. Told me I would have to come back again and pay again in order to get them. But I could get the brand he is clearly getting paid more to sell. Even though he told me the brand I was looking for was what he personally wears. In the middle of my exam he said he would be back in a few minutes and he went and did a whole exam for the trim next to me and made me wait. This visit took a hour and half when then people after me were out in 30 mins. He clearly doesn’t care about his patients just wants to sell what he wants.

Am highly impressed with Cierra's Positive & Helpful Attitude! It seemed as though she knew what I was looking for & zeroed in on the frames I was looking for. Even though we looked at other frames, I purchased the one's she picked & have enjoyed the fit, the style & have had many compliments!!! She ensured everything was covered concerning the lens & frames!!! Great Job, Cierra!!! Thank You!!! ☺️