Advanced Eyecare Associates Of Eastern Ia

My family went for our eye exams and they want to bill it to only our medical insurance which denies the claims because they do not cover vision. I have vision insurance through my employer but they are not billing it to my vision insurance and instead sent me a bill for the total cost. I have called several times and never get a call back from someone to discuss the billing. I do not recommend them and will not be going back due to this situation.

Love my doctor! He’s the best! However I’ve been canceled on twice and they keep moving my appointments out literally months Every time they cancel on me. Then when I call to see when my appointment is rescheduled the front desk is rude and not helpful at all.

I have been going here for years. I’ve gotten excellent care. Dr Beilby diagnosed my MS when I had blindness in one eye and made sure I got treatment right away so I eventually got my sight back in that eye without too much damage. I will always be grateful to him for that. He continues to treat me for various eye issues and I trust him. Plus the other staff have always been pleasant.

Went here over a year ago and saw Dr olberding and have wrestled with writing a review ever since. It was a terrible experience, he dilated my eyes without consent or ever telling me he did it (I have never had my eyes dilated in all my previous eye clinic experiences at other facilities so I had no idea) he then sent me on my way without a way to get home or informing me my eyes were dilated. I still get headaches in the sun. Since this experience I have since learned of him doing this to other patients including children, without their parents knowledge or consent, which prompted me to finally leave my review to warn other potential patients. I will never recommend or go back.

Sadly this post has been a long time coming. I have tried to push the lack of customer service under the rug, but this last experience threw me over the top. I have mentioned the customer service issue to Dr.Z, and she said at the time (2 yrs ago), they were working on it. I stopped in the office in Feb, issue with recently inserted lens in frames falling out due to cracked frame. Gal in the back says she'll check on the frames and call back. 2 weeks goes by, no call (sadly very typical). I stop in the office, am told frames not avlb anymore, can't help me. I said I want to confer with Dr, she'd said she would have her call me. 3 weeks go by, no phone call. Call again, explain to someone the issue, they will have Dr.Z call. 2.5 weeks, again no call. Call again, explain my situation, has me talk to Erica. I'm told they won't help me. They hold no liability for lens inserted in old frames. I did attempt to resolve this with the Dr., but apparently talking with her wasn't an option. If customer service matters to you, go somewhere else.