Advanced EyeCare - Raymore

Dr. Harter has been the best eye doctor we’ve had in ages! So good that we’ve constantly overlooked rhe nightmare of trying to schedule or ever talk to someone at the front desk. Today, I was unable to make it 15 minutes early and when I arrive for my appointment, was asked to wait as not a single person was in the front. When the came to the desk, I was immediately told I’d have to reschedule. My family has been rescheduled 3 times and we get confrontation texts for every appointment that they have cancelled. Since Dr. Harter is leaving, so are we.

Excellent customer service! Dr. Wilhelmus and her staff are friendly, professional and caring. I felt valued as a patient as my experience was smooth from the paperwork to the screening procedures. Highly recommend!

The office staff and doctors are very rude i literally walked in my appointment was 1:30 and they told me i couldn’t be see because it was 134 and had a 5 minute grace period they were very rude and offered no further assistance was offered other then a 3 week appointment and the office was empty there were NO patients and the doctor still refused to see me! Needless to say i will not be going back. HORRIBLE SERVICE DO NOT GO!!!! Avoid at all cost!!!! The only reason i gave them one star is because i had to leave a comment and really it was zero stars

I have been going here for years now I'm being told I'm not a patient and have no record of me. So all the pics and xrays I paid for are gone? Nothing to compare future xrays to ? So apparently all the money i spent was wasted. To top it off the person calling me was rude and only wanted to fill in new patient info. I said could please look again to find my info she once again said I'm a new patient refusing to listen to me. I pointed out that i have 10 emails 7 texts and 1 call from them in the last 2 months. when I asked to talk to someone else I was placed on hold for 8 min then hung up on. I called back to see why I was hung up on she said I was the one that hung up and once again she was rude and started arguing. I know I won't make a dent but you're not getting my business or my family's business Anymore. All she had to do was be understanding and not Confrontational and rude. Saying sorry does anything. Finding my records and giving them to me would be awesome.

Erica and Dr Katie are both awesome! Very attentive and professional. Great experience for my first eye exam at this location