Alliance Retina Of Tx

I wish I could give negative stars. My appointment was rescheduled three times without any notice. When I arrived, the front desk staff were very rude and unprofessional. The only exception was the young woman who politely apologized and asked if I wanted to come back another day. The other front desk lady acted like she didn’t care at all. Very disappointing and unprofessional service. Patients’ time should be respected.

Thank you to Dr Bolisetty and entire team! You have helped so much with my father's vision. Always treating us with honor and respect! We cannot thank you enough! ❤️

My name is Chonte and I had the best experience at Alliance Retina. Dr Mai is professional and to the point. She operated on my retina and did a thorough job. I am back to work.

PATIENTS BEWARE I had a follow-up appointment today, 10/28/2025 at 8:45 a.m. with Dr. Bolisetty at the Ft. Worth location. However, once I arrived and was checking in at the front desk they charged me $117 dollars and asked me to take a sit. I was in the waiting area when the girl at the front desk called my name & asked me to come up to the front desk, only to be told that my appointment was scheduled at the Arlington location. I told her that I wasn't going to the Arlington location, and I walked out. The commute is already an hour's drive one way to the Ft. Worth location from where I live. I am not sure why someone didn't verify the location with me the day I made the appointment. I called & spoke with Nina, the Office Manager, who said they told her that I said to keep the $117 dollars for the next visit. The only thing i said to them was that I wasn't going to the Arlington location for an appointment, and I said to Nina that I wasn't going back there. They apparently are going to screw me out of this money of $117 dollars. I sure hope they don't file anything on my medical insurance, as this would be insurance fraud. I wish current & future patients the best on dealing with this office. Alison Mateen

This is my first time at Alliance in Arlington. I have to say that the receptionist, Emily Chavez was very sweet, very helpful and very informative. She said that she remembered talking to me on the phone and scheduled my appointment. She didn't mind the conversation I was having with her, and she was still able to help others as they came in while helping me. I think that others can learn customer service skills from her and she deserves a raise.