America’s Best Contacts & Eyeglasses

This is the second time I've gotten glasses at this location, and I have been very satisfied both times! I've gone in to get glasses adjusted, and I've never had to wait long, someone greeted me promptly and explained what to expect. This time Lourdes and Amanda really went above and beyond to help me out! I compared prices with other places, and I got not only the best deal here, but outstanding service as well!

I’ve been a patient here for years, but this was by far one of the most frustrating experiences I’ve had. My appointment and insurance were never properly verified before I arrived, only to find out after checking in that there were issues that should have been addressed ahead of time. I ended up being there for almost two hours, and the office felt extremely disorganized. They apparently have 4+ different charts for me, and their records only showed my last visit as 2023, even though I’ve been there every year and was definitely seen last year. For a company I’ve trusted for years, I expected much better record keeping and communication. The only positives were that the doctor was very kind and professional, and they did provide me with contact lens samples, which I appreciated. The doctor deserves credit, but the company’s organization and front-office management need major improvement.

I am writing to formally express my extreme dissatisfaction regarding my experience at your Mesa location on Power Rd. yesterday, April 17th. My appointment was scheduled for 5:10 PM, and I did not leave until 6:20 PM. I originally visited two weeks ago for new glasses, but I was unable to see out of them and returned for a recheck. While the office staff was pleasant and helpful, the behavior of the doctor was utterly unprofessional. After I had been waiting for some time, the doctor bypassed me to see a patient who arrived after I did. When I questioned him, he appeared disorganized and claimed he didn't know what he was doing while looking for a staff member. That staff member reportedly left the office upset by his attitude. The situation escalated when I witnessed the doctor grab his personal belongings and walk out of the building. Although he eventually returned and was instructed by staff to provide me with a full refund per your direction, he walked past me without a single word of apology or acknowledgement. As a health coordinator who works with 900 children and a cancer survivor, I understand the importance of professional conduct and mutual respect. I have never felt so degraded or appalled by a healthcare provider's behavior—not only toward me as a customer but toward his own staff. I want to commend the office staff for their kindness and for processing my refund, as they were the only ones who acted with any level of professionalism. However, due to the doctor’s treatment, I remain a very dissatisfied customer. Jodie Sammartino

I had a great experience at this location. I truly enjoy doing business with people who take pride in their work and genuinely care about their customers—and that was exactly my experience here. Keosha was knowledgeable, friendly, and incredibly helpful. She greeted me right when I walked in and guided me through selecting frames for both my new glasses and sunglasses. Her attention and professionalism made the entire process easy and enjoyable. I would highly recommend this location to anyone looking for excellent service and a great selection of eyewear.

In June of 2025 I purchased glasses from this location. The manager did the measurements and talked about herself and her accomplishments in the organization all the time. I had concerns they would never fit when I got them. I asked to have them fitted when they were new and they claimed they did not have to be. I had trouble withe the Pair tops fitting tightly to the frame and the manager claimed it was because I sat on the glasses. I had never sat on the glasses or had never dropped them. I may be elderly but I do know what part of my body my glasses go on. I left in tears and never returned. In march Of 2026 i had another eye exam and because I really liked The Pair tops I went to a different location. I was beyond shocked as they were so polite and interested in helping me . She looked at my glasses and said you did not sit on these. I ordered new glasses and today picked up my new glasses and they were fit properly to my face and the top fit to the. Frames. What a wonderful experience.