America’s Best Contacts & Eyeglasses

Excellent customer service from start to start to finish. The receptionist was welcoming and professional, and the ophthalmologist was friendly, attentive, and took the time to thoroughly explain everything about my eye health. A special 5-star recognition goes to Talaiyah for being incredibly helpful, kind, and supportive throughout my visit. I highly recommend this practice for their outstanding care and professionalism.

I visited America’s Best in Owings Mills for an eye exam and unfortunately had a very disappointing experience. I am a glaucoma suspect, so I take my eye exams seriously and am familiar with the types of testing I usually receive, including dilation drops, retinal evaluation, and visual field testing. During my visit, the assistant repeatedly tried to push a pre-test and retinal machine while also discussing additional costs ranging from around $60–$100. When I asked questions and tried to understand what was necessary versus optional, I did not feel comfortable with the responses I received. I explained that I normally receive dilation drops and other glaucoma-related testing during my exams, but I still felt pressured toward extra testing without clear explanations. What was most frustrating was the lack of transparency regarding pricing. I was told they would not know the cost until after everything was completed, even though they already had my insurance information. Patients should be able to receive a clearer understanding of coverage and possible extra fees before agreeing to services. I also felt that once I stated I was not purchasing glasses that day, the attitude from some staff members changed. At one point, when I went to the front desk for clarification, I overheard comments being made while I was trying to address my concerns professionally. The overall experience felt more focused on sales than patient comfort and care. Because of this experience, I did not feel comfortable continuing the appointment and will not be returning for future eye exams or glasses. I hope management takes patient communication, professionalism, and transparency more seriously moving forward.

I would love to give 5 stars the front desk was wonderful and the doctor was phenomenal he explained everything. But the technician wasn’t the best she was very pushy and unprofessional. My glass came to 236. I'm not sure how I told her I would come back, but she said, "You Can’t get the money from the ATM." I said no, she began to say I hope you come back soon. She has to be trained again because that was so unprofessional in Owings Mills

I recently visited this location to do my annual eye exam and had an amazing experience. Everyone was so helpful. Miss Jill, Currency, Brianna, Dr. Fuss & Kyla thank you for putting up with my shenanigans and my indecisiveness. It took me about two hours to find the perfect pair, and I never felt rushed

Every one is this office is amazing. Beth is excellent, I struggled hard with getting my contacts in and had to come back three times to try. Each time she showed me grace and patience. She continued to encouraged me each time to get the contacts in and continued to show me new methods to be successful with putting my contacts in. This location offers the best customer service of any America’s Best Contacts & Eyeglasses that I been to!