America’s Best Contacts & Eyeglasses

If I could give 0 stars on here I would. I went in for an eye exam on April 28th for a reg annual exam and a contact exam. A contact exam/fitting was never performed because they didn't have trial contacts?? Super odd but I paid the $50. I received my contacts today... May 13th Picked up in a little yellow envelope and they do not fit... Not checking the fit of contacts violates the FTC and I'll be reporting them to my insurance company and the proper organization. Just a heads up.First picture is a prescription with no contact fitting (B.C. is wrong) and my perception from 2024 with the correct perception at the time with a contact fitting.

I had been without my glasses for a week & two days, and it was definitely a struggle! I decided to stop by America’s Best as a walk-in on a Saturday, and I’m so glad I did. Wendy was absolutely AMAZING! I wanted to give contacts a try, but I was so nervous. She was incredibly patient, encouraging, and made me feel comfortable enough to finally touch my eye. She showed me the proper techniques, shared helpful tips & tricks, and had me putting my contacts in and taking them out with confidence. I truly couldn’t have asked for a better experience. Thank you, Wendy, for making something that felt intimidating so much easier! She even told me it usually takes people much longer to learn, but thanks to her coaching, I was able to get the hang of it way faster than I ever expected! She completely changed what I thought was going to be a stressful experience into a fun and confidence-boosting one. If you go to America’s Best on the rock road, ask for Wendy! She is truly one of a kind. Thank you again, Wendy you made my entire week! ❤️

Made an appointment online and when asked if I would like a virtual or in person exam I selected in person. It gave me a list of dates so I selected a Friday appointment date and time. Walked in to the appointment 15 minutes early checked in and was told we could look around at frames. I was told my son would be brought back for pretesting before seeing the dr. After waiting about 10 minutes into his appointment he was brought back and the pretesting was done and he was brought back to the waiting area. After hearing one of the front desk telling another patient it was a virtual day I questioned it and was asked if I wanted to reschedule. I declined since we were already 45 minutes into waiting. That was my first mistake. After another 20 minutes or so my son was called in for the dr portion. I thought great 15 minutes and we would be out. Wrong..I finally texted my son after the door kept opening and closing for the girl to walk out come to find out there wasn’t a dr available yet to see him and we were still waiting. Appt was at 10:20 arrive early as requested and we walked out a little after 11:30 with no doctor visit. Worst experience and I work in a medical office so I can be pretty forgiving. Went home made an appointment with Clarkson for the following Tuesday and my son was in and out with glasses ordered in about 40 minutes.

The customer service people was amazing all of them , including the eye doctor . Me and my father did a walk in last minute and was seen right away . No long wait and the eye exams was quick . Wendy services me and she was also fantastic. Much better than the rude workers on Hallsferry .

Wendy was a very good help. She helped me use the maximum of my insurance to get really cute classes