America’s Best Contacts & Eyeglasses

I decided to make an appointment at the Cranberry location as I was having issue with dry eyes and my contact lenses. This was my first time seeing Dr. Runser and I will be sure to ask for him for future appointments. He was very thorough, listened to all my concerns and was very kind. He went above and beyond with suggestions moving forward with certain lenses and even a contact solution that would help, as I am allergic to many solutions. Also, Marissa and Savannah were really helpful, friendly and kind with assisting picking out frames and explaining all the options with those as well. Great experience overall and will continue to come to this location with Dr. Runser.

I scheduled an appointment for 5:50 and arrived 9 mins late due to the current snowstorm as well as it actively snowing. The receptionist advised the policy is 10 mins so they are refusing to see me. I let her know I was within the 10 min window however she said because paperwork needs completed I would not have enough time. I have been with America’s Best Contacts & Eyeglasses for almost 10 years so I assumed they would have my information. Cancelling my appointment due to overwhelming amount of paperwork in a condescending tone is not what I expected after having great experiences for the past decade. Very disappointing, customer service is lacking.

We moved closer to this office in the last year and after having pretty terrible experiences for several years at the Robinson office, I was very pleasantly surprised with my exam/visit at the Cranberry location. Jordan greeted me and got me checked in, then she let me know what to expect next. The doctor was also great about explaining the whole exam and even gave me a warning about the machine making noises and the lights coming back on at the end of the exam. He was also very personable. Jordan helped me pick out a new pair of frames and gave me her honest opinion which I truly valued. 10/10 recommend this location!

The worst customer service I’ve ever witnessed. The dark haired woman at the front desk was beyond lazy and disrespectful. No care for paying customers that fund her wallet 🤯. If I could’ve left 0 stars I would have.

The manager lady is an honorable person. I wasn't the easiest customer to deal with, but dispite me not being pleasant, she did everything she could've to stay calm and even made me an offer that made me alot happier than I was. I would like to thank you. If your reading this you probably know who you are.