America’s Best Contacts & Eyeglasses

I have used the same EyeGlass retailer for years, this year when renewing my prescription, due to the lack of variety of frames on site, I decided to shop around, and I am so happy I did. My very first visit and on the spot, chose my frames and ordered my glasses. They have a large assortment and the reason I decided to purchase and look no further even though out of network, was the people...as soon as I entered the building, I was greeted with BIG smiles and such positive energy. THE atmosphere was so welcoming, I almost did not want to leave, lol... everyone worked together as a team and I literally felt like when I left, I had met new friends. My glasses were ready in just a few days and pick up day was just as awesome!! I was so appreciative of the service I received that on pick up day, I brought in a couple of dozen of hand made freshly baked cupcakes to show my gratitude. I am so glad I ventured out, and I was truly WOW'd by the service I received. In thinking back, made me question, why I had not gone to them sooner... but I am very much a person that for convenience, and for the sake of routine- will not make the change- but I am so glad I did. Thanks so much CALVIN, Sarah, Anyssa, Lulu and Jimmy.... and everyone else behind the scenes that made my eyeglass shopping experience a GREAT memorable one.

We went in for a scheduled appointment for eyeglasses. Lulu was the representative that assisted us with the actual purchase. She was very friendly, patient, and helpful. While we waited for my daughter, Lulu offered my son a small puzzle that he was determined to complete before we left. Service was great all around! We were in and out of there within an hour. Thank you!

I wanted to take a moment to write this review about the City Brooks America’s Best Location! I had such a great experience at America’s Best thanks to Sara!! She helped me pick out both glasses and contacts, and I never felt rushed or pressured at any point. She was incredibly patient while I tried on different options and made sure I found something I truly liked. On top of that, she worked out an amazing deal for me, which I’m INCREDIBLY GRATEFUL FOR! Sara’s personality made the whole experience even better—she’s very charismatic, friendly, and easy to talk to! If you go to this location, I definitely recommend asking for her. She made what could have been a stressful process feel easy and enjoyable. America’s Best Is TRULY LUCKY to have such a dedicated manager! Thank you for all that you do for us customers!

I would not recommend getting your eye exam here. If you’re given an incorrect prescription, the office takes no responsibility because the doctors are apparently independent providers. Instead of correcting the issue, they simply tell you to come back, schedule another appointment, and see a different doctor. It’s a huge waste of time and incredibly frustrating when the mistake wasn’t yours to begin with. To make matters worse, the manager was rude, dismissive, and very standoffish. Rather than trying to resolve the issue or show any empathy, I felt like I was being brushed off. I expected much better customer service and accountability. Overall, this was a frustrating experience that I would not recommend.

Lulú G. was very informative and helpful in getting my son’s prescription glasses order sorted out. She clearly explained the frame options and insurance coverage, making sure I had all the information I needed in case any issues arose. I truly appreciated her patience, excellent customer service, and efficiency—I was in and out in record time!