America’s Best Contacts & Eyeglasses

I had an issue with my online contact lens purchase. I physically went to the store at the Rim to resolve my issue. Marissa was very quick to assist me. She went above and beyond to help me with a resolution. She was friendly, highly professional, and extremely helpful and very knowledgeable. It was a pleasure to go to a business and be treated so well and have your issue resolved. It is apparent she truly enjoys her job. I really appreciated her and highly recommend AB at the Rim.

Aquí tienes una reseña natural y positiva en inglés para Google: ⭐⭐⭐⭐☆ (4 stars) Jake provided excellent customer service. He was kind, professional, and took the time to understand the problem I was having with my sunglasses. He repaired , which I really appreciated . The entire staff at America’s Best in La Cantera in San Antonio is always friendly and welcoming. Thank you, Jake, for making this such a positive experience!

I cannot say enough good things about this America's Best location at La Cantera and the outstanding customer service provided by Marissa and her team. For many years, my entire family has purchased our glasses from another location. I have always selected the premium lenses, coatings, and warranty because I want the best protection for my eyewear. Last December, I ordered a new pair and asked for everything I had purchased previously. The associate reviewed what was included, and I agreed. Unfortunately, when my glasses arrived, the scratch protection and warranty had never been added to my order. A short time later, I accidentally dropped my glasses while putting them into their case. The case and glasses hit the floor, leaving the lenses with deep scratches that made them unusable. Ironically, my previous pair—over two years old—had survived several drops onto concrete without any damage. When I returned to the store, I was told there was no warranty on my purchase and that replacing the lenses would cost nearly $400. Naturally, I was frustrated and decided to take my business elsewhere. I left a review to warn others, but I accidentally posted it for the wrong location. I removed it as soon as I realized my mistake, but Marissa had already seen it. Instead of ignoring the situation because it wasn't even her store, she took the time to research my purchase history, recognized what had happened, and decided to make it right. Marissa personally called me, honored the warranty that should have been included, and even made sure I received the premium lenses I had originally intended to purchase. That level of professionalism, integrity, and customer care is incredibly rare today. Marissa didn't just replace a pair of glasses—she restored my confidence in America's Best. Because of her exceptional service, I will gladly drive the extra 15 minutes to this location for all of my family's future eyewear needs. If you're looking for a team that truly cares about its customers and stands behind doing the right thing, this is the location to visit. Thank you, Marissa, for going above and beyond. You've earned a customer for life!

I had a great experience here! 👓 The staff was incredibly kind, welcoming, and helpful from the moment I walked in. They have a huge selection of glasses, so there are plenty of options to choose from for different styles and preferences. The prices are also very, very good, which made the experience even better. It’s not always easy to find quality glasses at such affordable prices, so that was a big plus. I especially want to mention Melissa, who was amazing. She was very professional, friendly, and clearly very good at her job. Her attitude and the way she handled everything made the whole visit smooth and pleasant. Overall, the customer service here is excellent and the environment is very welcoming. I would definitely recommend this place to anyone looking for glasses! 😊

Heads up: This is a long review of me going on about the positive experience I had at this location, it is not short and sweet! I had such an amazing experience here, despite the trials that can come with buying glasses. I went here for the Eye Exam + 2 Pair of Glasses deal and was met with the kindest, most helpful staff and eye-doctor! Nacole broke down the pricing of things on my first visit here and helped me to gauge which add-ons would work best with my vision needs and budget. When my first pair of glasses were ready, picking them up was a breeze, and Jake- a manager- was more than willing to extend my trial period with them as I waited for my second pair to arrive. He answered all of my questions in the process and told me not to hesitate to come back if my glasses gave me any trouble... ...well they did! So I ended up back in their office because it felt like my new glasses were straining my left eye, despite my prescription being weaker, not stronger. The staff got me seen SAME DAY and my doctor was very thorough in my re-evaluation! We found out that the Pupillary Distance on my glasses was different than the actual one for my eyes, which can cause straining. The staff apologized for the inconvenience, re-ordered my glasses with the correction, and gave me free anti-glare protection as an additional apology. Marissa, the top manager, was so kind, understanding, reassuring, and communicative! I canNOT stress enough how pleasantly surprised and relieved I was throughout this entire process. This office is so attentive and filled with staff that have great customer-service skills. If you have a question or concern, don't hesitate to ask! They will work with you to reach a solution. Thank you to all the staff at this location! I'm so happy I took a chance on America's Best :-)