America’s Best Optometrist

Zero stars should be an option....I brought in my elderly mother for an appointment, during the check-in they decided that they did not want to accommodate her with extra time and absolutely made a stand that whatever they had going on was more important than adding 10-15 extra minutes to do an eye exam. I just sat there in stunned silence for long enough to wrap my head around it, they were indignant and basically held the line that it was better to accommodate themselves and anyone else who made an exam AFTER ME. You just can't make this stuff up!

Everything was fine and dandy, procedures and personel. But the "Anti reflective coating" was a complete scam. Price was 90+ and went up to 200+ for coating that provide zero to no benefit, and could actually be dangerous advertising cause I expected them to help me while driving at night (as was shown to me by their employees), and especially since I have sensitive eyes. And cause of this I was partially unable to drive without having to squint heavily and ended up with highly sensitive eyes which burn if I just shed a single tear. If this happened to an inexperienced driver, I don't know if they'd be able to even drive home with these glasses and their "anti reflective coating". And too bad I figured this out 2 months after purchase so I don't think I can get compensation or a refund for this.

So this place doesn’t care for the elderly. They turned my mother away after setting up an appointment at 12:50. They said they could not accommodate bc they didn’t have the time. The optometrist was rude and made no efforts. I pray the employees at this location never get old and have to experience what we just went through. Please, please, please avoid this place in the future. Do better ‘America’s Best’

What a joke, exam went well.. but after picking out the frames, I was told a fee of 795.00 for 2 progressive eyeglasses, when inquired about the advertised eye exam and 2 pair of progressive for 295.00 and I specifically picked frames that were included in that range. I was told that was for single vision only. I POINTED at the sign behind me that clearly stated progressive glasses. I asked for a copy of the estimate and was told they are not allowed.. I work in Healthcare as admin, it's with the patient's rights to receive a copy of an estimate. I asked if I would be given a copy of my prescription and was granted, however, the prescription was incomplete. I tried to take the prescription to both vision works and an online company, neither would accept the prescription because it was incomplete and missing the measurement of the distance between pupils. I called them the next day and I was told that it is not part of the prescription? The prescription that I paid 95.00 for is basically invalid and not usable anywhere else. I asked if I came back to the location would they complete... was told not unless I purchase glasses from them... Seriously?? I FEEL RIPPED OFF, and definitely false advertisement... STEER CLEAR consumers!

My first go around with this place I had an awful eye doctor. It was some lady, she was very rushed. Didn’t seem to listen to my concerns with astigmatism and driving at night. Eye exam with her was about 2 minutes total. She switched my brand of contacts and they were the worst. My eyes would be gunky after an hour of wearing them, they were uncomfortable, and I had a haze looking at any technology and screens. I booked a follow up appointment where they failed to tell me I had to wear my contacts and when I walked in the front office lady, Gale, was INCREDIBLY rude about me not having my contacts in. She made me feel really stupid. I’m young and I hadn’t been to the eye dr in a couple years and I was just trying to figure all my stuff out. The new male dr that day was amazing, switched me back to my old contacts, updated my prescription to a higher one, and recommended eye drops because my eyes are severely dry. Also told me I should consider getting add ons to my glasses because light bothers me.. he said I have larger pupils and can’t filter light as well as everyone else typically can. None of which the first doctor told me. I wasn’t going to leave a review because people have bad days but a little longer than a week later I called back to see if my trial contacts and my glasses I ordered where there and Gale the receptionist was again incredibly rude AGAIN. Before she even took my info she said “ first of all you’re supposed to wait 14 days at least” just very argumentative. She went and checked if my stuff was there and came back on the phone and said they didn’t have it (which is fine I was just checking) and stated again that I should’ve been told 14 days not a week and can call back on that day. No reason to scold me when your coworkers were the ones who told me that info. Just a poor attitude and rude in how she handles people. It was the way she was saying it. Also while I was checking out for my glasses purchase the lady who was ringing me up was complaining to my mother and I about how long the new doctor will be having her stay that day. His mom and dad and brother were SO proud to see their son working and were going to get exams after me and she was complaining to CUSTOMERS about him servicing family and that she wasn’t going to get out on time today because she had to stay. Said he had been so slow all day and putting the schedule behind. But didn’t once apologize for customers having to wait the same amount of time she did. I feel like that’s a normal thing to do, “sorry guys we’re a little behind schedule” not complain about your co workers to customers who have also been waiting. Also that doctor was having to fix mistakes of the rushed doctor which is why it was taking a while longer. He shouldn’t have even had half the appointments he did, he was fixing the other ladies mistake! Super disappointed in the customer service at this place. The new male dr (forgot his name) is amazing tho!!