America’s Best Optometrist

The Westminster Maryland store is awesome. The doctor and the people very helpful and I always go there because I always get treated well. No one gives you an attitude or tries to upsell you they just tell you about the products and you choose if you want them or not. I will never do anywhere else as long as they are open. I can't speak for other stores but they are awesome

Staff was great product not 2nd time now in a year where my lenses seen to be separating inside the lens at different spots around the edge last time they replaced them at no charge but in 45 years of wearing glasses never had this issue

This place is absolutely awful and disorganized. It has gone downhill tremendously over the past year and a half. I came in for a scheduled appointment last week and was in the waiting area for almost 80 minutes. They asked me to pop by a few days later to let them know my contact prescription felt good and they could give me contacts and I could pay. I arrived at 430 and was not seen until 5 o’clock. A lady finally called me. I told her what I was here for. she took my chart and put it in their bin. She said she couldn’t help me. I had to be seen by somebody else. At the time there were three people working on the floor. Seeing that there were at the time six people waiting to be seen. She let the other lady go home. The remaining lady cannot help me check out and she folded papers. See picture attached when the phones rang. They would stop and answer them. The other lady would address those people very quickly. I probably should’ve just called. I would have gotten better service. I was not seen until 30 minutes later. All in all I have spent about four hours of my time in America’s best. This is the worst service I’ve ever received. I guess you get what you pay for Update was contacted on 8/25 that my classes were ready. Went in yesterday 828 to pick them up. The lady pulled them out and they were sunglasses. She claimed they made a mistake in the warehouse. They had to be re-ordered. I’ll have to wait another 2 1/2 weeks. She should have them by 9/15

Scheduled a 5:30 for my wife today. We arrived 10 minutes early. She checked in. After waiting until 6:20 for assistance, she was told all the doctors were offline and she wouldn't get help today. That we'd have to reschedule. What's the point of rescheduling when you haven't even kept the first appointment we made? Won't be back, and I encourage anyone needing optometrist services to consider other options. 10+ other options for me locally, it doesn't matter if their frames cost more, they'll actually keep the appointment.

Edit: I want to thank the Brenda and her staff in Westminster for going above and beyond to correct a situation. I have confidence in the new prescription that I received and I am very excited to receive my glasses. Everyone that I interacted with was extremely considerate and helpful. I am revising my rating as I feel that the employees of the America's Best in Westminster, MD and Lutherville, MD really care about making sure their customers receive great service.