I am writing this because management seriously needs to know how their staff behaves when left to their own devices. My girlfriend and I came in to get her glasses, and the moment we walked in, we noticed a massive bottleneck. Every single employee was huddled up behind the front counter just socializing and chatting, completely ignoring the four people who were already sitting in the reception area. As soon as we walked up to the counter, the group scattered like cockroaches when the lights turn on. All of them except for one employee retreated to the back contacts area. While we were being helped, I watched the rest of the staff just sit in the back doing absolutely nothing to help the waiting customers. One of them even kept peaking around the wall to look at the reception area, fully aware that people were sitting there waiting for help, but chose to do nothing. It’s incredibly unprofessional. The only reason this isn't a 0-star review is the single employee who stayed up front, the girl wearing the France soccer jersey, was absolutely fantastic. She helped us immediately, she was extremely nice, and she handled our glasses order flawlessly. She deserves a raise for carrying the entire front desk on her back, while the rest of the staff needs a serious lesson in basic customer service and work ethic. Management, please look into who was working this shift and train your team properly.
