Had an appointment scheduled 07/10/2026. Called and was asked to hold, no problem, on hold... then heard a click and was hung up on. OK that can happen. Called again nine times within a half hour. Every time someone would pick up the phone and immediately hang it up. I could hear voices than a click. Eventually just went to voice mail. Very unimpressed with their customer service. I understand being busy, but this is not just professional
About
Located at 549 E 10th St in Douglas, AZ, Arizona Primary Eye Care is an eye doctor and optical shop serving the Douglas area. The practice offers both eye exams and eyewear, which means prescriptions can be filled without a second trip. Listed services include glasses & frames, contact lenses, contact lens fitting and pediatric eye care. VSP, EyeMed, Davis Vision and Superior Vision are among the 12 vision plans accepted. Doctors at this practice include Katrina Nichols, OD, Cheryl E. Schmitt, OD and Alexis Romero, OD. The optical carries 36 frame brands. It is open 4 days a week. Walk-in visits are welcome. Call (520) 364-3892 to confirm hours and coverage before you visit.
- Listing type
- Optical · Optometrist
- Address
-
549 E 10th St
Douglas, AZ 85607-2009
Get Directions - Phone
- (520) 364-3892
- Languages spoken
- English, Spanish
- Walk-ins
- Accepted
Insurance accepted
Services offered
Services not listed are not offered at this location.
Frame brands carried
Brands on the floor as of the practice's last update. Stock varies — call for a specific model.
On the map
Hours
| Tuesday | 8:00 AM – 5:00 PM |
| Wednesday | 8:00 AM – 5:00 PM |
| Thursday | 8:00 AM – 5:00 PM |
| Friday | 8:00 AM – 5:00 PM |
Currently closed. Times shown in America/Phoenix. Holiday hours may differ.
Doctors at this practice
Reviews on Google 18
Had an appointment scheduled. Called to confirm time multiple times. Every time someone would pick up the phone and immediately hang it up (could hear voices when they picked it up. Is how I know they picked it up). Eventually just went to voice mail. Very unimpressed with their customer service. I understand being busy, but pick up the phone ask someone to hold and then hang up not just disconnect.
Highly recommended!!! They were able to see me within a week, answered all my dumb questions. Best customer service I've ever had for eye exam and glasses purchase.
Douglas Primary Eye Care does not have a website other than their Facebook page where they do respond to messages through inbox. If you have any other questions or concerns please do not hesitate to call the clinic and leave a message (if you reach the voicemail).
Arizona Primary Eye Care is an amazing clinic. The staff is very helpful and kind. They are under new management and is definitely a much better environment. The doctors are awesome! They are very thorough and make you feel very comfortable. They have a wide selection of frames to choose from.
Reviews are written by Google users and shown as published on Google. EyecareSearch does not edit, verify or rank them.