Bard Optical

I have not been here yet but I probably won't won't anymore either. I saw a commercial for them, so I went to the website to check out what they have. Well they either don't have photos, descriptions, brands listed or anything. I would click on the section for glasses or whatever else I wanted to see. To my surprise, it didn't show me anything. But it did want me to keep finding a location and to set an appointment. I kept looking around and filling things out ( my location and selected a store). This was very annoying . Spent a good amount of time on the site and got nowhere. This is pretty sad and discouraging, especially when almost everything is done online now and alot more people relying on AI, internet, apps for that, and more. If you can have a nice clean easy website in 2026 how could I trust you with something so important, like my sight

Had a great experience . Dr. was very nice and explained everything I needed to hear and Austynn was very helpful and patient . The whole team were very nice . Thanks guys

Everything was handled with professionalism! It seemed like everyone cared about their job from the moment the appointment was made to when I was greeted by the front desk and having the full exam. I had two children under five and they went out of their way to make them feel special and comfortable. I highly recommend this company especially with the staff they currently have!

Just called to try and see when my Daughter could get new glasses the employee who answered the phone was rude and I swear she was smacking gum in my ear while she was being smart and short on the phone! If you don't like your job get a new one! It's only 9:30 in the morning!I've been going there for years and never had anyone so rude smh

I recently acquired a 500$ pair of glasses from this establishment. They are frameless and somewhat fragile but there is a fault in the pair of glasses itself and the employees continue to blame it on this particular frame just being of poor quality and too fragile. I have examined them enough to know that the problem I am having is not from being to fragile or even wear and tear but a fault in the pair of glasses itself. The right arm continues to loosen itself away from the lens but the left one hasn't done it once. When I bought the glasses the right side was just a little bit more angled from the lens but I thought maybe that's just the way my head was shaped because they measured my head before I decided to order them. If the problem was from poor quality or wear and tear the left side would be doing the same thing as the left. When I bought them they told me they would be hard to keep nice and I feel like they are using that information as a way to blame me for damaging glasses that I acquired partially broken from the start. I have went to the store on two separate occasions and on the first occasion one of the employees took them to the back and made the problem better but did not fix it. On the second occasion I had an employee tell me that they have problems with these frames all the time and she hates that they sell them because they are of such poor quality and design. She nevertheless took them to the back and to my surprise they looked completely fixed. Unfortunately a few days went by and they were right back to where they were. I have a couple problems with what she said. If these frames are of such poor quality and they shouldn't be selling them why are they stocking something that is not worth the money. Also why is she telling customers who spent hundreds of dollars at their store, that the glasses they purchased are basically crap. At this point Bard Optical has completely dropped the ball as far as customer service is concerned. Selling glasses that their own employees are speaking negatively about after a customer purchases them is not good practice. Nor is blaming the customer for damages to glasses when this apparently happens to this particular pair of glasses frequently.