What a rude, unprofessional and uncouth person I believe Dr Sullivan is...
I have been a patient of Bengoa Eye Care for many years now, and, until this incident, have consistently had positive experiences. Unfortunately, my most recent visit marked a significant departure from the professionalism and patient care I have come to expect.
Following recent lens replacement surgery performed in Reno, I have encountered ongoing challenges with achieving an accurate prescription... particularly for real-world distance vision.
In an effort to better understand and address these issues, I invested my own time and resources into testing various lenses using a professional trial kit. Through this process, I identified several factors that appeared to be contributing to my prescription difficulties and scheduled an appointment specifically to discuss these findings and explore possible solutions with Dr Sullivan.
From the outset of the appointment, Dr. Sullivan was dismissive and unreceptive.
She repeatedly interrupted me as I attempted to explain my observations and stated multiple times that the information “didn’t matter.”
Rather than engaging in a brief clinical discussion or considering the context behind my requested prescription changes, she expressed interest only in issuing a prescription without understanding how or why those values were determined.
When I asked whether it would be helpful for her to understand what I had discovered about my vision, I was again told that it did not matter.
Her demeanor became increasingly curt, and the interaction escalated to the point where I was informed that although she would write the prescription, I was no longer welcome to return to the practice or order glasses through Bengoa Eye Care.
I left the appointment shocked and disappointed.
I remained composed throughout the interaction, but the experience was unnecessarily hostile and unprofessional.
Dr Sullivan had no interest in discussing the fundamental information regarding my eyes...
She just wanted to write whatever prescription I said I felt I needed...
Absolutely no attempt at understanding my personal situation.
Since my last visit, I have learned through conversations with others, that similar dismissive behavior has reportedly occurred with other patients, including individuals being told to leave after asking reasonable questions....
She apparently has a history of unpleasant behavior.... One such case involved her leaning over a counter putting her hand in someone's face, and telling them they're "dismissed"..
Other accounts have her talking negatively about her staff outside business hours.
While I cannot personally verify every account, the consistency of these reports is concerning.
I want to be clear that my complaint is not directed at Bengoa Eye Care as a whole. Until this incident, the practice has served me well...
Dr. Sullivan's behavior is a disgrace to what Cody Bengoa built.
However, the conduct I experienced from Dr. Sullivan stands in stark contrast to the standards of professionalism and patient centered care that Bengoa Eye Care represents.
I believe such behavior reflects poorly on the practice and undermines the trust patients place in their healthcare providers.
