Bristol Family Eyecare - Bee Cave

10/10 Experience! They saved my vision after I lost my glasses on vacation! I was on day 2 of a 5 day camping trip with my family. Unfortunately I lost my glasses while swimming in Lake Travis. After several calls to “local” optometrists, this office was the first to answer! Mr. Jeffrey heard my plea and helped me find a set of contacts within minutes. My vacation was saved thanks to this office and staff! If you are blessed to live in Bee Cave, I would 100% have this office as my optometrist. Sending love and so much appreciation from Lake Jackson, Tx ❤️

Bristol eye care is fantastic. Great selection and service. Quick turn around from order to pick up. Beautiful pair of Ray Ban progressive glasses. Johnny is extremely helpful, knowledgeable, and kind. Thank you!

Although I did not receive any products or services from Bristol Eyecare, I’m giving them 5 stars for the joy their Dinosaur Santa display brought during Christmas time. My 2-year-old loved seeing it every time we drove by.

I had a great experience at my recent appointment. From the moment I arrived, the staff was friendly, professional, and very efficient. I especially want to recognize Sarah, who competed my work-up before I saw the provider. Sarah was warm, patient, and incredibly thorough. It's clear she really cares about patients and takes pride in her work. I am grateful for the excellent care and would highly recommend this office.

Honestly, I’m pretty disappointed with my experience here. I just moved to the area and was hoping to find a great eye doctor, especially since I absolutely loved my previous one in Round Rock. This practice came highly recommended, but I truly don’t see the hype. First, the appointment itself took forever. The provider was running about 45 minutes late, which was frustrating. Second, I was recommended daily contacts and given a sample, with the promise that they’d call me Monday to see how they worked. However, the sample only included 5 pairs, which meant I’d run out Monday. I asked for an additional box so I wouldn’t be without contacts, and I was told they didn’t have any more. When I asked how long it would take to get contacts after ordering, I was told 3–5 days, so naturally I asked how I was supposed to see during that time. I was then told they could give me a sample of a different brand, which I said was fine. They walked me to the front to check out… and then never came back with the sample. I told the person checking me out that I was still waiting, and suddenly he went to the back and magically had more samples available. Third, when they finally called me on Monday, that was the first time pricing was discussed. I was told daily contacts would be $700 AFTER insurance. I immediately said that was way too expensive and asked to go back to the contacts I’ve worn for years without issue. They strongly pushed the dailies, saying it’s what the doctor wanted, but I reiterated that I’m not paying $700 when my insurance has always covered my contacts fully. Then I was told my regular contacts would cost $120 after insurance, which shocked me, as I’ve never paid for them before. When I asked how much they were per box, I was told $80 per box, which is literally double what many other places charge for the exact same contacts. Why? That’s insane. I had my prescription emailed to me, ordered the same exact contacts online, and my insurance covered them completely. I will never go back to this office, and my husband won’t be scheduling an appointment here either. I'll make the hour drive to round rock to see my old doctor who doesn't scam their patients. It's not even about the money but the principal.