The Doctor and the Receptionist to the left provided exceptional service. Unfortunately, my experience after was extremely disappointing. I received a call about two weeks ago saying my glasses were ready, but when I arrived, they were not. I later received another call telling me they were finally ready.
When I returned to pick them up, the customer service I received from two staff members was unacceptable. ( the black light skin lady with a red hair and the Guyanese or Trinidadian Lady. I won’t mention their names to spare them the public embarrassment more further ) One staff member ignored me completely. I then approached another employee, who responded in a loud, rude tone, saying, “I’m with a customer.” I didn’t realize she was already helping someone, and I simply explained that I was there to pick up my glasses. Instead of responding politely, she told me I had to wait in a way that felt dismissive and embarrassing, as if I were an inconvenience rather than a paying customer.
When I asked for their names, their attitudes changed immediately, and they suddenly became more helpful after realizing I intended to report the interaction. That only reinforced my impression that they knew their behavior had been inappropriate.
I work in customer service myself, and I would never speak to a customer in such a disrespectful or demeaning manner. There was no reason for the rude tone or the public embarrassment.
I hope management addresses this issue and provides additional customer service training. Every customer deserves to be treated with courtesy, professionalism, and respect. If you cannot work with a public, this is not a good fit for you! AS A EDIT TO THE OWNER RESPONSE:: Thank you, Owner, for responding to my previous post. However, it’s clear this is not the first time these individuals have behaved this way, and it appears the issue has never been properly addressed. So, when will this finally be addressed? Residents deserve to know what actions will be taken to prevent this from continuing.
