Budget Optical

So 4 months ago I go in again to get a new prescription. The exam felt rushed, compared to the previous 4 prescriptions. We chose to have glasses made at Costco because of frame choices. 1st set could not get use to them and they gave me a headache, they were Progressive lenses. Just wrote it off as not being able to use Progressive lenses. Costco charged them to bifocals, same thing blurry and gave me a headache. So I went into budget optical again, they said that the bifocal was too high, so back to Costco, we changed them to just straight distance lenses. Once again blurred and gave me a headache. In between each Lens change, I wore an old prescription that was great! Went in today and they said that the prescription matched the lenses. And said that I would have to pay for another appointment for a new prescription! Very poor service today! Everyone was the same, you want a different prescription you have to pay for it! This was the 1st time that I didn’t get my glasses at the VA

The doctor was great the last time I had an appointment and I had a positive experience with the exam itself. However, when I called recently to schedule, the staff member who answered the phone came across as short and somewhat dismissive. Eye exams are something patients need to keep up with regularly, so it was frustrating to feel like I was inconveniencing someone just for trying to make an appointment. I still plan to come in because I’ve had a good experience with the doctor, but I hope future interactions with the front desk feel a bit more welcoming and patient-focused.

Was lied to that my referral was cancelled because I missed my appointment. A great office staff delivered me that information when I called to reschedule an appointment. I get reminders of all my appointments including Community Base but I guess some prefer to lie to you even when you call to reschedule and hold yourself accountable an admit that you believe you forgot about an appointment. **** 07/27/2026 When a person still calls after “24hrs” who is a “no call” missed appointment. In any reason for them not showing up. Still doesn’t negate from the LIE of an entire referral or authorization to be cancelled. If there was a reminder from you all. My call log, email, and texts messages bear dry from any Budget Optical contact. Unprofessional and Petty!

I would NEVER go to BUDGET OPTICAL!!!! i paid hundreds of dollars for a pair of glasses and could not see thru them. They said wear for a week and get used to them. After just 2 hours I had a terrible headache. I went to another glass shop and they checked the glasses and confirmed that the glasses were made with the lenses reversed. The left prescription was on the right lense and the right prescription was on the left, THUS the headaches and not able to see properly. Took them back to BUDGET OPTICAL and they said they could do nothing, that it was the LABS fault and NOT THEIRS.

I came here a couple of weeks ago as a new patient. Before I could even tell the doctor what I was experiencing, he started telling me himself, yet he was all wrong. The test they give you is weird.. I’ve had them before but there’s always been an actual distance when reading the letters and so on. He “prescribed” me glasses that don’t do anything to help. I’ll have to go to a different doctor for a proper diagnosis. My eyesight is still blurry and at times I can barely see to the point I have to squint. I’m not sure what went wrong here but again, I’ll be going to a different doctor. It’s almost as if they gave me a placebo. As far as patient/customer service: The lady who called me back was extremely kind. The doctor was kind. The 2 guys handling prescriptions were also OK. The front desk was very dry and dismissive, but honestly that didn’t bother me. They could definitely try having a better attitude, they seem and look miserable.. but I didn’t come to speak to them. So to each their own. Oh and I’m so happy there’s great websites for beautiful frames. I found a couple that carried off brand and designer frames that were gorgeous. & they don’t cost much either. So definitely search online for frames. I say that because the ones here are hideous and with Medicaid they were even worse. So get your prescription and then check online for the frames. You can have them tailored for your prescription as well. -Ikea.