Charles M Cummins OD PA

I had a very disappointing experience with Visionworks. I provided my own expensive eyeglass frame for new lenses, but the store lost my frame. What made the situation even worse was that they refused to replace the frame or provide any refund or fair compensation. Losing a customer's personal property is completely unacceptable, and refusing to take responsibility shows a lack of professionalism and customer care. I expected much better service and accountability. I would not recommend Visionworks to anyone based on my experience. Be careful if you leave your personal belongings with them.⭐ 1 Star – Extremely Disappointing Experience I had a terrible experience at the Visionworks location in Woodbridge. I brought my own expensive eyeglass frame because I did not like the frames available in the store. The staff told me it was perfectly fine to bring my own frame, and they would install the lenses. Unfortunately, Visionworks lost my frame. Instead of taking responsibility for their mistake, they simply refunded my copay (around $45–$50) and refused to compensate me for my expensive frame. When I spoke with the manager, I was shocked by the response. I was told that if customers bring in their own frames, Visionworks is not responsible if those frames are lost or damaged. If that is their policy, customers should be clearly warned before handing over their expensive personal property. Instead, they accepted my frame, lost it, and then refused to make things right. They also told me that if I wanted another frame, I would have to choose one from their store for free. That completely misses the point—I brought my own frame because I didn't like the ones they offered. This experience showed a complete lack of accountability, professionalism, and customer care. I would strongly advise anyone considering Visionworks Woodbridge not to trust them with your personal frames, especially expensive ones. They are careless with customers' belongings and unwilling to take responsibility when they make a mistake. I would never recommend this location to anyone. Manager behavior so rude. She note give the proper answer.

I had a great experience at Visionworks thanks to A’naya! She fixed my glasses quickly and made the whole process easy. She was very informative, answered all of my questions, and explained everything clearly. Her friendly attitude and excellent customer service really stood out. Thank you, A’naya, for going above and beyond

Great experience.. The Dr. took his time in explaining each test, and the ladies went above and beyond, Jasmine and Emily were awesome. Very patient in helping this first timer to glasses find the right pair. Looking for every discount and trying to answer every question I had. Thank you Jasmine for your time and your patience with me. Would most definitely recommend. Too bad you can't give 10 stars, because I'd give them 15..

Very disatified with this place. I had an appointment for my dad and he is eldery and was having vision concern. I got there 15 minutes late. I was not seen the optometrist said no. How rude and inconsiderate. I understand I was late, my apologies but you tell me I had a 10 minute grace period. I passed it by 5 minutes not 20 or 30 minutes. It is hard to find parking and I couldn't push my dad to walk any faster without falling. Also, no one was there that seemed to be having an appointment next or maybe they too were not going to be seen if not there. I am a nurse and I work with plenty of doctors and never have I seen one say no even when its beyond. 5 minutes after my grace period I get cancelled. If I got there on time how long would you make me wait before addressing me and starting my exam I bet at least 20 minutes and I got there within that time frame.

I truly am pleased with Visionworks Woodbridge! The staff is very accommodating, knowledgeable, and professional. My wait time has always been reasonable and my out of pocket costs are doable.