Charles Shields OD

Took my daughter there today and visits can be difficult with her, but the whole office was kind and delightful and made what would've usually been a stressful visit for our family wonderful. Grateful they were recommended to me.

We will never come back. Let me tell you why: rude office staff, a revolving door of young people, a doctor who has a fast and furious routine lacking in eye health follow up, couple that with an optical office with overpriced frames staffed by a fast talking, cocky salesman and slow lab service. Dont grt me started on the contact ordering fiasco. The practice has gone downhill since Dr. Bill Shields passed away. There are far superior eye doctors in Knoxville contrary to what John said to me when I told them we will never be back.

I had an issue with a prior authorization for the eye drops that were prescribed to me. The girl in the front of the office was dismissive but she eventually called Walgreens and figured out what was needed. For the next 15 minutes she sat there passively aggressively complaining about having to complete another prior authorization to the other girl that is up front with her. Then she mentioned it to the two men that work there as well. She also changed my prescription at the pharmacy without even talking to the doctor which I am not sure is even legal. Long story short I addressed my concerns with her lack of professionalism and she continued to make rude comments and argue with me. This girl must have forgot she was at work because she was clearly trying to get the last word. I asked for an office manager and one of the other guys in the office laughed it off and said she was not there. No one cared about me being upset and feeling disrespected or that this girl was clearly arguing with me. Dr. Shields needs better people in his office because that girl is RUDE and unprofessional!! I don't expect to get attitude and complaints when asking about issues with the pharmacy. After years of using Dr. Sheilds needless to say I won't go back!!

Dr. Shield's himself is great! His father, Dr. Shields is so pleasant to work with for contact fittings and explainations. However, the front office staff are rude and the people assisting with eyeglass choices are lacking knowledge and friendliness. It's sad to see this happen as I have been a patient for several years. Not to mention their credit card processing machine is a nightmare.

I had previously tried a different optometrist in Knoxville a few years ago who was nice enough but perhaps not as skilled. Dr. Shields and his staff (Taylor in particular) did an excellent job educating me about my vision and how to put in my contacts and take out my contact lenses. My experience was excellent and I highly recommend Dr. Shields.