Charm City Eye Care

My very first experience with Charm City was unpleasant , they're very slow and unprofessional and rude, they waited for to leave and then called to tell me that they will not send my glasses out because I approached them about their service.

I first called before showing up today and was told I could do a walkin and that the dr would be in at 2, only to get there at 2:09 and they state they are not taking walkins. When I provided proof of speaking to someone at 12:07 they looked into my chart and exclaimed I need to see an ophthalmologist which has no bearing on me getting an exam today I request to speak to the owner whom I had no clue was standing there the entire time as I expressed what was told to me. Why look into my chart if you’ll aren’t excepting anymore walkins, only to switch the excuse to my condition being the reason staff stated loud enough for anyone to hear I could go blind but shouldn’t that be all the more reason to do an exam?! When on 4/2 when I have an actual appt an exam would’ve still taken place. I wish I could give 0 starts as the owner Alla Della stood there and made excuses also as oppose to just apologizing for my time, energy, and gas being wasted as I drove here 30mins from Ellicott City for no reason. Save yourself the trouble and go somewhere else they tell you anything.

This is my second appointment a day each time they have been more than a hour late. They are aloof and unprofessional. I will never be coming back here and you should also go elsewhere

Unwilling to listen to the patient—already knows what the patient will say. Not willing to make a prescription on the first visit. Not going back!

Love my experiences here.