The doctor I saw was thorough and kind, however the contact department is beyond satisfactory. I work 9-6 and because of this had to schedule my appointment two weeks out to be able to request off, which was no problem, however they insisted on ordering a new brand of contacts after coming to the conclusion I had astigmatism in one eye, switching the brand I have been using for 6+ years, and finally I agreed. However, they had to order the trial because they didn’t have it on hand and told me I could just come pick them up whenever I had the chance, after calling to confirm my sister could come pick them up after they had arrived (because again, my work schedule doesn’t align with their hours of operation) the lady on the phone told me I would have to schedule another appointment to be able to get them, keep in mind this was the first time I heard of this after asking thoroughly while I was at my appointment that this would not be an issue for me. I let her know that wasn’t feasible for me since I would then have to wait another two weeks for that to be possible and needed my contacts now because I was almost out and so that I would just order them online with the copy of my prescription they gave me at my last visit and thanked her for her time. I was frustrated but just thanked her for her time, However I was very upset that after that, she kept me on the phone to tell me that I would not be able to do so unless I still scheduled another appointment because my prescription “wasn’t finalized”. Thankfully I was aware that she was blatantly lying to me and giving me misinformation. I ordered two pairs of glasses with the same exact copy of the prescription they gave me at my appointment about a week after that with no issues, and was just going to get my contacts through them as my insurance covers those. This interaction has made it very clear to me they simply only care about money, see their patients merely as dollar signs instead of real people, and have zero interest in helping you if it has no monetary value for them. I have now only had one contact the past 2 days as I’m waiting for the ones I ordered (with my perfectly valid prescription) to arrive in the mail. I’m extremely disappointed, again the doctor was amazing and was looking forward to sticking with them, but this left me with a horrible feeling about them.
