Chester Eye Center - Greenfield

My youngest son and I had our first appointment here. The staff are so helpful and polite. There is one associate at the front desk that comes off as a litte rude. But I think her intentions are just to get everyone in and out as quickly as possible. Because everything she says to you, is extremely rushed! Almost talks over you, and she was just the same on the phone. She isnt mean though, lol she just speaks very fast! The sound lady that did our eye exams and helped us pick put our glasses was definitely my favorite! I cant remember her name, but she was the sweetest!

Everyone up there is very sweet very polite. I’m never waiting more than 10 minutes unless they’re really really busy.! Then it might go for 20.. But I like this doctor and the staff they cares about they’re patients, I have a very rare eye problem so he sent me to a specialist to get it taken care of..

UPDATE: the next pair was also incorrect-- this time the frames were right but had the wrong lenses in them. They said it was another lab issue and they couldn't fix them again because insurance wouldn't pay another time for the right kind of lenses. What? Why was insurance even billed in the first place, let alone twice, when she never got her correct glasses?! She was forced to come home with glasses she couldn't even wear and had to wait to change doctors to get CORRECT glasses made. And I'm sorry if it's really all the lab's fault, but even then, these docs need to stop using that lab if they're this incompetent. It makes the whole practice look bad and wastes patient time and money. --- The only reason they are getting two stars is becuse my mom said that they seemed pretty nice. But other than that, I would not go here. They cannot get glasses correct to save their lives. The first pair she paid for she couldn't even see out of, and so she had to go back in for another appointment and get glasses made all over again. She goes to pick them up, and they are the wrong glasses! They put her lenses in someone else's frames, and couldn't do anything about it and said it was the lab's fault and that she would have to wait until they reordered them. They told her to just go ahead and wear the wrong glasses until they got her correct frames and stuff in, but that didn't even work out. Less than 5 hours after receiving these incorrect glasses, they literally fell apart as she was walking along. If she hadn't been quick in catching the two pieces, the lenses would have shattered on the floor. It looks like whoever put these together snapped the one ear piece on and didn't even bother to add screws, because there are two screw brackets that had nothing in them. I find it highly improbable that both screws would just fall out at the exact same time and disappear into the ether. Not only that, the frames appear to be defective because she actually went to a different vision center to just see if they could put the earpiece back on temporarily, and they couldn't even get a screw into the brackets they were so malformed. I've called and left several messages on her behalf to see if they could put a rush on her correct glasses, considering she now has nothing except for her really old prescription that she can't see out of, but she has yet to receive any calls back concerning this matter, and it doesn't matter what time of day I call, I just get the after hours business recording saying they are closed. Considering that her glasses cost over $300, this is absolutely ridiculous.

Best service ever! Thank you Danielle! She was patient, kind, amazing. She took the time to help me thoroughly research frames to see what worked for me. Dr.Chester and reception staff were also kind and helpful. I highly recommend this practice.

I recently become a new patient because my other eye doctor went out of business. This is the first time I've ever given any business a one-star. I sit here and cry because how rudely I was spoken to on the phone from the Greenfield office. The office is telling me one thing and Medicaid telling me something totally different. No one should ever be treated the way I was today. When I contacted the Greenfield office and explain to them that I already talked to Medicaid and they need to resubmit the claim because they never had a claim submitted. The lady on the phone screamed at me and told me that Medicaid may tell me one thing but whoever I talked to don't know what they're talking about at Medicaid. I hope that you read this and decide to go somewhere else to get your eye exam and glasses. No one should be treated like this! I will never go back and I will tell others the same thing. One of the rudest people I have ever talked to in my life was today. I hope you're happy that you made someone cry and made them feel like a piece of trash.