Clarkson Eyecare - Mason and Manchester

Dr. Long took time to make sure she understood my needs and concerns and came up with options that are working out well. Her patience, attention to detail and professionalism were very much appreciated. The front office personnel were friendly and efficient.

WOW! Just, WOW! What an awesome experience. I got something in my eye right at the end of my workday. I realized pretty quickly that it was not going to resolve itself and that I needed urgent care. I called Clarkson Eyecare and they squeezed me in right before they closed. Not only did they make time, but Dr. Stephanie went WAY above and beyond. Not only did they make time but they made sure the pharmacy had my script ahead of time and ready to go when I was done. It's been a long time since I've felt that comfortable, well informed, and calm when receiving this kind of treatment. Thank you thank you thank you for taking such good care of me during my little emergency!!! I will always be extremely grateful!

I made an appointment for 11:20. I checked in 10 minutes before my appointment and waited 40 minutes before leaving. By the time I left, the person who was scheduled before me at 11 still hasnt been seen. They could have simply let me know that they were overbooked and offered to reschedule me. What is the point of me making an appointment if they are not going to see me at the scheduled time?

I went to the Clarkson on Mason rd. two days ago when they first opened. I tried on many glasses and found a pair I wanted to purchase for $248.00 only to be told the price was almost double from what the frames price tag was in their system when I went to check out. The Manager Emily said she would get back to me with the correct pricing. After not hearing from her after 24hours left a message for her to call me. Never got a return call! After 2 days called again Just to be told the price had gone up in their system and they didn't offer to honor the price tag posted on their glasses! What a waste of my time and horrible Customer Service !I will never go back to Clarkson Eyecare !

I’ve been a patient of this Clarkson location for years. My experience was always great. Professional employees and knowledgeable providers. I’m not sure what happened, but the patient care I’ve received recently is horrible. My prescription changed so the doc ordered a new set of trial contacts for me. They also used my benefits and ordered boxes of contacts with the new prescription. Weeks went by, I received the boxes of contacts in the mail at home but never got a call about the trials. Called the office and no one ever answered or called back after leaving a message so I chose to forego the trials and opened my boxes. Wrong decisions. The prescription was horribly off. In order to get back in for another appt. I had to call the Clarkson call center to get someone from the office on the phone. Fast forward back in for appt. Doc changes my prescription and orders new trials. I wait 3 weeks and call to see if they are in knowing I never got a call the first time. Called. Left a message. Waited 48 hours. Never heard a thing. Started calling the office again. Called 10 times before someone finally answered. I was told my contacts were in. I specifically ask to make sure it’s the new prescription not the old one. The girl goes checks comes back on the phone and says, yep I just verified this is the new prescription. I drove over, pick them up, get home and guess what? Old prescription!!! Beyond frustrated at this point!