They are not transparent about the actual cost of their services and later send you a bill because your insurance does not cover those unexpected charges. In my case, during my annual eye exam, I was told that eye dilation was covered by my insurance. However, I had other personal appointments scheduled that day, so I asked if I could come back another day for the dilation. The staff member said yes, but did not mention that if the dilation was done on a different day, it would be billed as a separate service. I returned a few days later and had the dilation done. A few weeks afterward, I received a bill for the procedure. My wife had a similar experience with this facility. Based on our experiences, I would not recommend this facility. They should be upfront about any additional charges before providing the service.
About
Clarkson Eyecare-Southeast Novi serves patients in Novi and the surrounding part of Michigan from its office at 22350 Novi Rd. Both exams and glasses are handled here — exam rooms and an optical shop share the same address. Listed services include glasses & frames, contact lenses, contact lens fitting and sports & safety eyewear. Insurance accepted includes EyeMed, Davis Vision, Superior Vision and Spectera (14 plans in total). 11 doctors are listed here, including Kanwalpreet Pavone, OD, John Akers, OD and Kanwalpre Pavone, OD. It is open 6 days a week, including Saturdays, with evening hours on weekdays. You can walk in without an appointment. Call (248) 347-7800 to confirm hours and coverage before you visit.
- Listing type
- Optical · Optometrist
- Address
-
22350 Novi Rd
Novi, MI 48375-4708
Get Directions - Phone
- (248) 347-7800
- Languages spoken
- English
- Walk-ins
- Accepted
Insurance accepted
Services offered
Services not listed are not offered at this location.
Frame brands carried
Brands on the floor as of the practice's last update. Stock varies — call for a specific model.
On the map
Hours
| Monday | 9:00 AM – 7:00 PM |
| Tuesday | 8:30 AM – 5:00 PM |
| Wednesday | 8:30 AM – 4:30 PM |
| Thursday | 9:00 AM – 7:00 PM |
| Friday | 8:30 AM – 5:00 PM |
| Sunday | Closed |
Currently open — closes at 7:00 PM. Times shown in America/New_York. Holiday hours may differ.
Doctors at this practice
Reviews on Google 514
Got there today at 3:30 for a 3:40 appt as requested. I asked the front desk if they were running late as I needed to leave by 4:20. They said no they're on time and she'll put a note as well that I needed to leave. Okay, I wandered a bit and than at about 3:45 was called into the exam room, did a few things and then the assistant said doctor was just wrapping up and to wait a few minutes. So I waited...and waited... Until 4:15. And then I left. I will not be coming back - this was a waste of time. I don't understand how you can assure someone you'll be on time and then have an exam that was scheduled for 3:40 not occur until after 4:15, even after I double checked. I respected your time by getting there on time, please respect mine.
Been coming here since before Covid and before its a Clarkson. The experience just keep falling. They are always short staffed, that causes your eye exam wait time over an hour from the appointment time, its ridiculous. Besides that, frequently they will just give you ONLY a notice on the door that theyre closed. This happen most recently for Saturday 3/28. Different than what is shown as business hours on their door. I have had this experience over 3 times and that is a lot because you dont visit eye doctors a lot, right. Finally going to move my family and my eyecare elsewhere. The customer service is just awful.
Didn't get good experience for my wife and my son eye care. The billing can't be done once, often got a 2nd billing. The eye wear was very expensive and they got one of the eye glass len wrong. Many little things adds up and overall not a good experience. Suggest that you review the bills and coverage in details, and confirm the price before the purchase.
Dr. Chris and team were awesome! No wait, friendly, and answered all of my questions. Highly recommend.
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