Unfortunately, our experience with Clarkson Eye Care has been consistently disappointing over the years. We’ve had repeated issues with incorrect bifocal measurements and even instances where glasses were misplaced or lost. The most recent experience was the worst. I called to move my appointment sooner because my glasses had broken, and I received both a confirmation email and a text confirming the new appointment. To make it work, I rearranged several things in my schedule and arrived on time, only to be told at the front desk that I “didn’t have an appointment,” despite showing them the confirmations. I was told they would “try to fit me in,” but as other customers arrived, they were taken back ahead of me. I was left standing and waiting with no clear communication, no solution, and no accountability for the scheduling mistake. Eventually, it was clear they were not going to help. Given the repeated issues over time and the lack of responsiveness or customer care during this visit, I can’t recommend this location. Accurate care and respectful treatment should be the minimum expectation, and sadly that has not been our experience here.
