Cleveland Eyecare & Optical

I did not see the doctor. I was just trying to get glasses. They were very disorganized and when I pushed back on the pricing, they kept lowering the price to get me to buy. I did against my better judgement. I told them I needed the glasses asap. They told me it should be about 2 weeks. They sat on my order for 3 days before placing it with the lab. I never got any updates unless I call to find out where the glasses are. When I called today I was told that they had not shipped yet and should be in "sometime" next week. My order was placed on the 14th of January, not ordered til the 19th and I still don't have them Feb 4 and won't til the week of Feb 9. I was told it would be about 2 weeks. The lady that answers the phone just keeps saying she is new and doesn't know the answer to any of the questions so you sit on hold while she tries to find out. Run as far away as you can! Don't give these people money because they don't know how to run a business.

Dr is nice. Staff is not helpful. My frames were less than a year old and the arm hinge broke. They didn't carry the frame anymore and recommended I wait a month and use my insurance to buy new glasses. Who wins in that scenario??? Then I ordered the frame online and asked if they could swap out the lenses....said it would cost me $50!!!! Walmart did it in 5 minutes and it was FREE. Buyer beware.

Dr Saliba was absolutely dreadful. She rushed through my exam and became visibly upset when I could not see through the contacts. Slamming around her office and making insults towards me made extremely uncomfortable. I decided to end the contact fitting and asked for a prescription for the glasses. She provided a very inaccurate prescription for eyeglasses. When I had my eyes rexamined her reading was way off. She immediately billed my insurance for a comprehensive exam which she did not complete and this raises some serious concerns about her integrity as a private practice.

Eye care specialists are abundant. When choosing mine, it was important to ensure I was maximizing use of my available eye insurance coverage, plus getting the best advice and care consultations I could---not to mention the best vision correction for my situational needs. Dr. Saliba and her team accomplish this in a superior fashion. They are forthright about your available options; they make recommendations driven by your best care interests; and they do so with transparency and empathy. I highly recommend this practice.

I had no issues with Dr. Saliba and her practice. The staff was very friendly and responsive on the phone and Dr. Saliba was very patient and answered questions thoughtfully. For appointments, I am taken care of immediately by the staff and waited maybe 15 minutes for Dr. Saliba. I don't have a lot of eye care needs but I would return to this practice.