If there was an option to put no stars, I’d put no stars. I’ve been a customer for about 3 years, till about 2 weeks ago. I happily received the message that my glasses were ready for pick up. With all the positive emotions and energy I walk in to the store just to be greeted so negatively. This lady working at this location (37th Ave and 81st), was not providing any professional service. She brings out my glasses and begins to clean them. I kindly ask why are you cleaning them. She answers, cleaning what? Am like the glasses. She was like oh if you want you can clean them then am not going to give them to you dirty. I ask, aren’t they supposed to be brand new ? To later find out that they provided me with the glasses form the display, only new thing was the glass lens not the frame. WHATTT ? What kind of store is this. Who provides used glasses, because everyone goes in, to try them. Yet they claim they are new, it’s crazyyyy. Thought this whole time I was paying 700 for a whole brand new pair of glasses, how bad I was being played. Mind you one of the legs of the frame was so opened like so wide out. I begin to tell the lady I don’t want the glasses, I talked to the manager through her phone, to see if there was a refund I could get, as am speaking to her, SHE HAD THE AUDACITY TO BACKUP HER PHONE AWAY FROM ME AS AM SPEAKING, and says yeah grace I’ll finish up with the customer, mind you I hadn’t finished talking to her manager, she left me with words on my mouth. I ask her why you removed the phone away from me if am talking to your manager, she so rudely says, ITS MY PHONE I CAN DO WHATEVER I WANT. This isn’t all there’s more to it but I would not ever recommend this store again, they lie about their products, without even notifying a customer and the customer service from this one lady ughhhh the WORSTTTTTT EVER. I’ve worked customer service multiple times, and something I’ve learned is customers have to leave satisfied and they’ll always have to be treated with respect. I’ll kindly provide pictures of her so you all can be careful with who provides you with the worst customer service experience ever, after she denied providing me with her name. Who also said I’m not giving it to you. I was never rude to this lady, never. I was even accompanied by my sister, who witnessed everything .
