Cohen'S Fashion Optical

Don’t use Cohens Optical is all I can say, they have horrible costumer service, they barely pick up the phone there…they cut the lenses on my glasses horribly to the point the lenses keep popping out. They are rip-offs…I had to run after them for a month to ask where my glasses were and when they will be ready. Stay away from this place.

Cohen's Optical and GVS (optical insurance) charged our family $1,200 for two pair of glasses that should have been $300 based on the GVS plan documentation. They took advantage of my wife and daughter with "same price as insurance scam" ($1,200) then would not change our order to the documented insurance price ($300) when we called 30 minutes after sale. We fought the charge all the way up to head of Cohen's Optical who would not correct the charge and asked if my wife "had a brain in her head" when she placed the order. We have found Visionworks to be relatively honest and affordable using the Davis Vision plan (not GVS). DO NOT use Cohen's Optical or GVS insurance! This is not just one store's issue -- this is company wide. (BTW, our credit card company found in our favor and reversed the charge.)

Total Rip Off I went to these people because they said they accepted Medicaid. When I arrived they told me they did not. They said they would only accept medicaid for the exam. I agreed and we did the exam,. The doctor was a total pro. Afterward, the clerk began selling me the glasses. The first frames he showed me were 549 dollars. (Mind you they know I have medicaid) when i refused that he offered me a pair for 499, and eventually 199. He then told me the lenses were in excess of 370 dollars and that the required coating was 122. Total before taxes was about 700. I told him that wasnt doable on my senior income and asked for the prescription that medicaid had paid for. He told me that was against their policy and that they only release the prescription if you buy glasses from them. I spoke with NY State of Health and was told to call the fraud hotline in the morning to report them. I will be doing so. Beware.

Steer clear of this Cohen‘s fashion optical. It took me 12 days to get my glasses from them and then only to find that one lens was made incorrectly and the day that I brought him home the lens fell out of the glasses. I called the store I was told the manager would call me back he never did. I went to the store to get a refund. He refuses to give refunds.It’s a very poorly run business I will never do business there again.

This is the worst Cohen's Fashion Optical. The previous ownership was much better. The manager is a liar. I went for glasses and was told I could only receive progressive lenses. I was never advised on how progressive lenses would affect me and was never told the options I had. The store wants you to purchase the most expensive product, plain and simple, instead of spending $574 out of pocket for progressive lenses. I could have received a much more affordable lens just for distance, which was all I wanted. The store manager told me that I have no options and need to purchase them. I reluctantly purchased them, believing in good faith that this was the best option. This past weekend, I went to the store, telling them I couldn't see and didn't feel well due to the progressive lens. I asked for a partial refund, and they wouldn't grant it to me. They told me everything would be okay, I just needed to train my eyes, and if I didn't feel well, I could come back and they would fix it for me. So, I came back to the store, and they refused to help unless I purchased new glasses and said I needed to wait a week. I can't operate without my glasses. I can't drive or work. This is by far the worst experience I have ever had while purchasing eyeglasses.