A warning to seniors and their families: beware of deceptive upfront charges and the refusal to refund overpayments. Prior to my cataract surgery in June 2025, the medical provider (Cokingtin Eye Center / Overland Park Eye Surgery Center) required me to prepay the full cost out-of-pocket—totaling $6,100—claiming that my insurance did not cover the procedures. In accordance with their demands, I paid $3,870 to Cokingtin and $2,230 to the Overland Park Eye. However, the subsequent processing and formal determination of the claim by UnitedHealthcare (UHC) conclusively refuted their dishonest assertions.However, UnitedHealthcare’s subsequent processing and formal adjudication of the claims have factually refuted this dishonest assertion. According to the finalized Explanation of Benefits (EOB) on the UHC portal, my true contractually designated financial responsibility ("Your Share") across all claims is capped at exactly $4,400.00. As an in-network provider, they are legally and contractually obligated to abide by the insurance network rates. Mathematically, they have overcollected exactly $1,700.00 of my money ($6,100 prepaid - $4,400 true responsibility). Yet, when my daughter called to request a refund, their billing department abruptly refused to return the money. They have held $1,700.00 of my unearned funds for over a year. If you or your elderly parents are getting surgery here, double-check your EOBs closely. They will force you to prepay big sums upfront based on dishonest claims, and pocket the overpayment unless you fight them.
