Community Optics

I had a very frustrating experience at this clinic today. I scheduled an appointment for 1:00 PM and arrived on time, expecting to be seen close to my appointment time. Unfortunately, I waited 30 minutes and was never seen. I understand that delays can happen, but 30 minutes with no communication or update is unacceptable ESPECIALLY DURING A WORK DAY when people plan around limited time, like a lunch break. If appointments are running behind, patients should be informed and delays should be reasonable (15–20 minutes max), not nearly half an hour. What made it worse is that I drove all the way from Lowell to Lawrence for this appointment during my lunch break, only to be told to come back at 4:30 PM. That completely defeats the purpose of scheduling an appointment in the first place. Overall, this felt like a complete waste of my time and a lack of respect for patients’ schedules. I hope the clinic improves its time management and communication. Will not be coming back at 4:30, I will definitely go to any other optic because thank goodness you guys aren’t the only one. If I could give you -0 I would.

My father who is now almost 80 has been seen so many times & he loves it here. We have moved farther away but he won’t go to any other doctor. I 100% recommend this place & if you don’t like waiting don’t go first thing in the AM. Be happy that this doctor is seeing so many patients in a day be grateful stay humble or go in the PM hours. Have a great day everyone God bless

Had an apt at 4:00 pm. Got there at 3:30 pm there was 15 ppl in front of me. 3 ppl left while I was there staying they had over 2 hours waiting. I canceled my apt and reschudeld with a new Dentist office. The wait was ridiculous!!

I and my daughter have been coming to this office for the past 6 years. Although the wait is long, I don't mind waiting, the girl on the front has been there for many years and is always polite, helpful, professional and knowledgeable. The doctor is also great. He is the only doctor there, I believe that's why the wait is long. I 100% recommended Community optics.

My mother took me here as a child, now I have two children of my own that I am taking here. Everytime I come it’s always a pleasant experience and that’s only because of the lovely receptionist that has been working there since I was a baby and all of her hardworking peers!