I had a disappointing experience at Eye Care Unlimited on Crosby Avenue in the Bronx.
I ordered polarized sunglasses with dark gray lenses, but when I picked them up, the lenses were not what I ordered. They appeared brown instead of dark gray, and the left lens was noticeably blurry.
When I brought this to the clerk’s attention, I was told to wear the glasses for two weeks to “get used to them.” I explained that I wasn’t comfortable doing that because the left lens was blurry and requested that the lenses be remade.
Instead of addressing my concerns, the clerk insisted that I see the doctor again to review my prescription, even though I had my eye exam only 10 days earlier. I declined because I didn’t believe another exam was necessary.
The clerk then became rude and told me he was going to make a note on my account that I “refused to see the doctor.” He also warned me that I would not be allowed to have the lenses changed again. I found this response unprofessional and felt that I was being pressured rather than helped.
To the store’s credit, the issue with the glasses was eventually resolved. The replacement lenses were the correct dark gray color, and the left lens was no longer blurry. However, I told the clerk that I felt he owed me an apology for the way he had treated me during the process. He refused to apologize.
While I appreciate that the glasses were ultimately corrected, the poor customer service and lack of professionalism made what should have been a simple warranty correction into a frustrating experience. I hope management takes customer concerns more seriously and treats future customers with greater courtesy and respect.
