Cool Optometry

Very nice people. Listened to my needs, and took care of everything.

You know that feeling when walking into a business and instantly knowIng you're found a good thing without yet knowing you've found a good thing? Well here you are and in that spirit, Cool Optometry ups the ante even further: You have come into a GREAT thing. Now I'm a rather basic average person, nothing particularly standout about me and certainly far far away from a MENSA membership. There is one thing, however, that history has shown me to approach expert on and that lone thing is the ability to see the subtle and appreciate the many fine details that roll up into a larger, wonderful picture and how thosee assembled qualities work together beautifully in said creations. Those details keep my mind occupied while visiting the folks here. Firstly: The most important person in this small business might actually not be the Doctor; even tho he is also awesome. Rather, the first person to greet you sets the initial tone for your entire experience. And each time I have arrived, one of three of these genuinely kind people have greeted me warmly and provided assistance. Arrive a bit early and study them; their words are not scripted like an annoying chain place that dictates all communication to a factor of cheese but rather carefully chosen to guide your interactions with grace and real, genuine kindness. You can't fake this folks and honestly, it's so rare to find anymore that it triggers me to write the rare positive review because let's be truthful most people will write negative reviews before positive ones. We often ignore the positive and 'celebrate' the negative. Nothing negative here and that, Cool people, is remarkable. Ok so now onto the Doctor: Everytime I visit, I wonder if Dr. Riggio is like Canadian or something. The man is so genuinely nice you have to think in some way he cannot be your typical aloof, slightly jaded and generally detached dude who was raised here. He speaks in terms we all can understand without an advanced degree, is kindly honest and - here is his killer a-game - ACTUALLY listens actively, hears your thoughts and then provides you the pro/con expert facts about those expressions without being an arrogant equine posterior. That is an especially rare quality within the profession and likely is part of the reason why your initial experience up front goes so predictably well: One can fake it once but fake never lasts or is consistent. Cool Optometry is Consistent and Consistently Real. Support this fine local business or, if like myself, support this business with your 40 minute drive. Yeah, I could find another place 5 min away probably. But I won't do that. Cool Optometry is stuck with me. Can't say enough good things. I think you will too. Thank you for reading my happy rant. Blessings....MM

Had my first visit with Dr Riggio who fit me in his 1:00pm lunchtime due to an urgent concern with sudden eye flashes. I was very impressed by his friendly demeanor as well as the friendly and helpful staff who spent much time helping solve an insurance issue. Great teamwork!! Dr Riggio is excellent at what he does and very professional. I highly recommend Cool Optometry!

The staff seemed nice. Dr. Riggio's prescription was a great improvement over the prescription I was wearing, and his exam was adequate for my rheumatologist. However, when I picked up my glasses, the "fitting" was cursory and imprecise, and I see a difference in the height of the hinge above my pupil on one side from the other. "It looks good to me, by what we go by" was the reply. (I'll go to another office to get it fit better.) Also, their 50% off offer for the second pair was misleading. I feel that I paid $90 out of pocket more than I should have. Their information on my insurance coverage was confusing. Initially, it sounded like my insurance wouldn't cover the frames at all. When I checked with my insurance agent and my insurance carrier, they actually cover 80%. Everything the Cool Optometry office staff told me about costs and insurance coverage might have been accurate from their point of view, but it was misleading to me, and confusing at every step, even during their attempt to explain everything in detail. She skipped around a bit, not finishing a calculation result, but moving on to another aspect. "Your results might vary", but it was not an experience that I will repeat.

I have been coming here about 3 years and cannot begin to express my satisfaction. Dr Palmer gives me the most attention to getting the best vision results of any Dr. I have ever used. Oh yes, her prices on glasses is extremely competitive with other optometrists I have used in the past and a great selection to choose from.