⭐️ I had an eye exam appointment today, August 14, 2026, at 5:45 p.m. I arrived only five minutes late and went straight to the optometry office. I stood right next to the reception desk, waiting respectfully for the receptionist to finish her conversation with another patient rather than interrupting. She continued speaking with the patient for more than ten minutes. When she finally addressed me, it was exactly 6:00 p.m. She told me that she had to leave and that they do not see patients after 6:00 p.m. I explained that I had been standing there waiting before 6:00 and that I drove from Coral Springs because I lost my glasses and needed an eye exam. Still, I was not seen. I understand that arriving five minutes late may affect an appointment. However, if the office is unwilling to assist a customer who is already there, waiting at the front desk, they should not schedule appointments so close to closing time. I ended up wasting my time, requesting a copy of my previous prescription, and now I have to go somewhere else for my eye exam. Very disappointing experience and poor consideration for customers’ time.
