Costco Optical

Receptionist were quick and professional. I came here for a whole family check up and boy were they fast but exams were not rushed just perfect. I like the way Dr. Dean took his time and explained everything and broke it down and did offered solutions. My daughter ended up needing a patch and Dr. Dean explained why and even recommended where we can get eye patches. He is great with kids and was patient with my daughters and I want to say thank you for that. My daughter’s glasses came in the same week I believe it took about 4 days. We initially came in just for a few groceries and were able to get this done I would say within 20 minutes! I would recommend over regular optometrist which I would usually go to but have had bad experiences. Thank you Costco. Oh yeah and they have the best lenses cleaners don’t settle for the cheap bundles price lenses cleaners this Costco one is premium! You won’t regret it.

Jennyfer was very patient and professional. I highly recommend Costco Optical and the optometry staff, especially Dr. Lopez, who was very kind, patient, and above all, very professional. 100% recommended

I’ve been an executive member at Costco for 18+ years. I had only visited optical for sun glasses. At the beginning of the year I decided to get eye exam, glasses and contacts there. The optometrist and his staff were good, no issues at all. The staff processing the orders and “helping with adjustments “ have no idea what they are doing. I wore my glasses for about 7- 8 months went back at least 4 times to get them adjusted. Let’s just say I won’t be visiting optical department again.

I’ve been going here for the last four years and I have never had a bad experience, but today I want to write a review about Cynthia and Jennifer! They were very patient with my mother and I and were very attentive to us and have awesome feedback when we needed opinions on the (many) frames we were contemplating on. They were awesome on communication and have never given the impression that they were stressed during the rush I came in, which helped with the stress of it all. Overall, really great experience and I love coming here

I set my appointment for 9:30am on a Saturday, but got called at 6:16pm the Friday before the appointment and the lady on the phone stated that my insurance is no good. I excused myself for what I was about to say and told her that she was wrong! She then told me that she ran it and I don’t exist and will need to call my insurance myself to figure it out. I thanked her and tried calling my insurance after hours and had to eventually log online to find out my insured is perfectly fine and she must have been running it wrong, and they were closed now because they close at 7pm. They open at 9:30am so I guess I’m not getting my appointment. Worst customer service.