Costco Optical

I have purchased several pairs of glasses at the Citrus Hts store. Always had great service, sometimes slow but they are busy. They repair all my glasses no problem & the optometrist caught an eye problem & recommend I see an ophthalmologist so it was taken care of early.

Very happy with the service, from exam to purchase and service following. No complaints at any stage! Great prices on frames and lenses!

I purchased my glasses 10 months ago and was told I could bring them in to have a one time lens replacement. When I went in they refused to honor this and acted like it was never their policy. I was lied to full stop. Don't get costco glasses they will lie to you.

I did eye exam then get prescription, but the new glasses felt very uncomfortable even though I tried for 2 weeks gave me headache. I tried to call once, but no answers. Then I was too busy to follow up again ended up I just use my old glasses. Currently, my dog broke my glasses so I tried again my Costco glasses. It's been a month the glasses still uncomfortable. I called, they asked me to do exam again and pay again just like another exam because my last exam was a year ago. I get it that it considers a new exam again, but I don't want to comeback there again to pay for inaccurate exam just like they did last year. It's better to pay for somewhere else that can give me an accurate prescription.

Not a reliable optical department. Do not make my mistake please. I love Costco but their progressive glasses’s lenses have always issues and they do not stand behind their products. I bought 2 glasses and even after replacement they are still defective. They said “we do not refund for lenses”. The optometrist prescription is not as precise as she should be. You can definitely get a better service out of this place.