Costco Optical

The woman I dealt with while selecting my glasses and again when picking up the ordered glasses (same woman) had the absolute most condescending and arrogant demeanor I have ever encountered in a customer service setting. It was a horrible experience both days. The eye doctor is great but the opticians selling the glasses are awful!

This Costco Optometry department is great. Especially Angie and Victor. They always remember our names, greet us when they see us even if we are in other parts of the store and run into us, are very honest and helpful and professional! We love them and it is always a pleasure to deal with them! Thanks Costco for employing them. We're going to see them again today as a matter of fact, and looking forward to it.

2 stars and 5 stars for the experience i had with 2 employees. I tried to order contacts with my insurance, exactly what my son did in February. Stephanie couldn't find my insurance i told her what insurance it was and she acted rude and irritated because she said it was not the right insurance, after a while she said that I could order it without insurance, are you kidding me..I pay for vision insurance so why would I order without and pa a couple of hundreds extra! I went back today and Lizabelle on the other hand was super friendly, tried to find the insurance and did what I told Stephanie to do, check my son's order. Stephanie refused..Lizabelle checked it without asking her, and yess, finally! Lizabelle went above and beyond, stayed calm and was very pleasant to work with, she gave all the customer service, I am glad I went back! Thanks Lizabelle, the 5 stars are yours!

Victor in Optical is always going above & beyond with his customer service! He is looking out for the best interest of the customers & I greatly appreciate this He is always helpful, friendly, informative & professional & he's consistent with this since I've been a member & customer Thank you Victor for your terrific customer service 🤗

Terrible customer service. Most of the staff seem unhappy to be there, and it really shows in how they treat customers. In particular, SUSAN (typical Karen. If you look brown, she will treat you different)was extremely rude and acted as if helping me was a favor rather than her job. The only person who showed empathy and kindness was one of the male employees, and I truly appreciated that. To the rest of the staff: if you dislike your job so much, please don’t take it out on customers—it’s not our fault that your job sucks. Also,make sure to check the order and the prescription numbers matches. They messed up my glasses because they entered the prescription numbers incorrectly into the system. Based on other reviews, it seems pretty common. Overall: rude staff and useless