Costco Optical

Awesome doctor here. Called her for an appointment for an eye exam and got in days later for a great price. She was kind and knowledgeable. Didn’t deal with anyone at the counter. What a great service though. Not sure why the low marks but its def not the doctor I saw,

Charpell always does a horrible job with customer service. He closes early by 15 mins and will be on his computer, ignoring you. He’ll have his headphones in as well. TOTALLY unprofessional. I was told to bring a slip so it’s easier to identify, he didn’t do so and then got annoyed having so asked my name. He also gave me a DIRT covered cover and flipped his eyes This has happened over three times. I won’t come back here, compared to other stores.

I visited this office for a contact lens exam to obtain a prescription, and while the initial vision test went fine, my experience quickly turned very negative once it came time to try on contact lenses. Since I haven’t worn contacts in several years, I was a little rusty with the process, after all it is not very easy to stick something in your eye. Instead of patiently guiding me, the doctor became visibly impatient and condescending. When I struggled to remove the lenses in a few minutes, she simply sat back and let me continue on my own, and after I finally removed the lenses, I assumed—since they were daily disposables and no one had told me otherwise—that I could discard them. The doctor suddenly scolded me, asking “What did you do?” She then made an exasperated “huffing” noise and told me I had to put them back in my eyes. When I asked if there were any additional tests, she said no, but that I needed to keep practicing insertion and removal and that she would give me four more pairs to practice with at home before providing my prescription. This interaction left me shocked. Not only was her tone rude and condescending, but it was unreasonable to expect me to reuse a pair I had already discarded, especially when she never informed me ahead of time that I would need to keep them. The way she handled the situation was unprofessional and made me feel belittled, rather than supported as a patient/customer. This was by far one of the most unpleasant experiences I’ve had with any eye doctor, and I would not recommend this office based on the way I was treated.

I had a wonderful experience purchasing eyeglass frames at the Costco Optical in Everett. Their selection is good, their prices are fantastic, and John B. was exceptional in advising me about the different types of prescription lenses available. (I went there on a weekday shortly after the club opened at 10 AM, which was a good choice since the optical department wasn't that busy yet).

Worst ever experience with contacts. I went in for the first five for a contacts prescription and was not helped much with putting in my contacts. The ophthalmologist totally ignored the fact that I'm struggling with getting them on. Told me to come in with contacts on for a prescription which I have been unable to do and hence have not received a prescription yet 3 months after my initial appointment. Very disappointed with the service...