Costco Optical

I didn't like the eye exam office because scheduling was tentatively hars for me so I went other place for my exam prescription. During my shopping for new eye glasses, Costco staffs were very friendly and professional. OMG I bought 4 eye glasses, but I don't regret! :p Prices for frames and lenses are reasonable and much lower than BJ optical center and other stores. Technical skill for cutting the lenses are better than BJ optical store. I bought my prior two eye glasses from BJ, but lenses easily came out from frames for both pairs so i lost one of lenses and couldn't use a few months later. This place was excellent for getting my new eye glasses.

Their customer service is very bad. I had a very bad experience a couple of months ago . I spoke with a representative who assured me I would receive a call regarding the matter. Unfortunately, I have still not received any follow-up communication. My package was left outside in heavy rain with no protection. By the time I found it, the box was completely soaked, and I had to carry the damaged package into my garage. I never expected this kind of service from Costco, as I’ve always associated your company with quality and reliability. This has caused unnecessary inconvenience, and the lack of follow-up only adds to my disappointment. I am requesting appropriate compensation, such as a partial refund or discount, for the mishandling of my order and the delay in response. Please look into this matter urgently and respond as soon as possible.

Reyn was very helpful. She’s very courteous and very professional. She’s also very knowledgeable. I was very satisfied with her service.

The wait time has always been 1-hr plus. My glasses had a defect and they won’t even send them to me once fixed as a courtesy. They gave up ever answering the phone months ago.

We were assisted by a very kind Asian man whose name I unfortunately can't recall. He demonstrated a high level of professionalism and showed genuine concern for the other customers who were waiting for a long time. He even called for additional help, as he was managing the situation with another lady. In contrast, the lady, an African American woman appeared less attentive to the needs of the customers.