I would like to file a complaint about GRETCHEN, the Membership Supervisor. It is embarrassing for the store that a Membership Supervisor does not know how to do her job. Someone in a supervisory position should be knowledgeable and able to help customers efficiently. Every time I come in with a problem and she is the one helping me, it turns into a very frustrating experience. She doesn't seem to know how to do her job. She spends up to an hour trying to fix a simple issue, but she is usually unable to solve it. After keeping customers waiting for a long time, she eventually calls someone else,most often a male colleague,who resolves the exact same problem in less than a minute! This happens every single time I deal with her. It is unacceptable that customers have to waste so much time because she is not properly trained. In addition, she is often rude and not very polite when speaking to customers. She also frequently coughs directly in customers' faces without covering her mouth, which is very unprofessional and concerning. I ask management to address this issue by providing her with proper training or replacing her with someone who is qualified for the position. Customers should not have to spend an hour waiting for a problem that can be be solved in one minute.
