Costco Optical

I recently ordered two pairs of glasses, and both have defects related to the lens cutting. In the first pair, one of the lenses was cut too small and rattles within the frame. In the second pair, the lenses were cut too large, which caused the frame weld on the side to break.

My husband and I arrived at the Costco optical center around 10 to 8 and Leah was working with a lady and by herself. She gave the woman quite a bit of attention so we got on the waiting list came off the waiting list, did some shopping, and rejoined the waiting list. When we returned, she still had two people in front of us. I felt bad for her working by herself until she was rude to us as her last customers. She went on to say if your frames are not from Costco we can’t put new lenses in them, after explaining the glasses were from Costco. Then she went on to say I’m closing in seven minutes. It is not our fault that you were scheduled as the only staff person on a Friday night, but fair customer service is a big deal.

Quality of lenses are good at the price. Wish they have more frame selection. Also they don't have the highest index yet that is in the market.

I bought my classes with them and surely will not go back for my next prescription. They tell you to scan a QR code and wait, but I watch people who came after me (scan the QR code) and they all got called before me. Waited almost for 1 hour. Of course, not even 5 minutes after I walked away they removed me from their queue. Horrible service there, they may want to re-evaluate their approach to wait time ( are you call people based on the service they need or by arrival time).😡

The optical vision center needs alot of work. Prices are unbeatable but the wait time is always long and one staff in particular was rude and not qualified to make adjustments. I had to have my progressives done twice and she clearly did not know what she was doing when trying to fit them properly. I continued to have pressure points behind my ears and nose after going back two times. I took them to another optician at the mall and they adjusted my glasses effortlessly to fit comfortably. I was also never informed about coating options and they chose one for me. After losing my glasses, I decided to try the Costco vision center in Apex to have another pair made. A world of difference!!!!! Well staffed and short wait. Friendly, very knowledgeable staff and a better selection. My glasses were ready in 4 days and i was in and out in 5 min with a perfect fit. Do yourself a favor and go to Apex even if it's a bit further out.