Costco Optical

Chose Costco because they told me it would arrive in 2-3 days when I ordered. This was despite them not being covered by insurance and not having samples. 2-3 days is now becoming 8 days. Every person I spoke to has changed the target and has expressed 0 empathy to the misleading and changing target. Very frustrated and very bad overall customer experience

Raven E has always provided exceptional service, which is why I drive from Frisco to the Plano location. Unfortunately, my experience with Louise today was unacceptable. I was the only customer at the pickup area, and she remained seated, didn’t acknowledge me, and made no effort to help. When I asked for assistance, she abruptly told me to come to her rather than getting up. Rude, unhelpful, and not at all reflective of the standard I am used to from Costco Optical. It felt more like the DMV.

It did not start out well but eventually got resolved thanks to manage Kevin. I got a pair of glasses and I would see double if I was looking up or down. First guy blamed it on prescription. Second person understood that I could see just fine from each eye. It is just that when I tried to use both the yes I would see double. She could not fix it ( by this time total of three trips in addition to initial one). Kevin spent a lot of time reviewing EVERYTHING including the script. Turns out that there was a problem with the frame and glasses not being set right. He fixed it and I am very happy. He offered to work with me in future when I have cataract surgery. Hint: If you have a problem please ask for manager! He seems very experienced and willing to listen.

This Costco optical department is terrible place with terrible attitude man.

We came in to get new glasses, thinking we'd get just one pair. Like every other time at costco the deals were so good we each got 2 pair plus sunglasses. Awesome help, great fit, great deals. And we can get new lenses in our frames the next two years. Love costco.