Costco Optical

I moved from Norfolk to elsewhere in the 757, and after trying a couple other places closer to me, I made my way back here for their incomparable service. Every time I've visited, I've received professional, forthright, and thorough attention that's well worth the tunnel traffic.

Very disappointed with my experience today. The employees can’t do some of their tasks because the manager has to key something in to fix/place my order. But he is sitting there talking to a customer for over 15 minutes (not about glasses) and no one but him, can help, until he stops talking so he can scan/key something in?!?! Someone needs to be an assistant manager so they can do their job when he isn’t around. And the day I ordered them she couldn’t open the register and was locked out. So again, we had to wait for the manager to come back and open the register. Really Costco? Time to do better.

Katie was so helpful. I came in an evening where she was the only one there. A wire holding my lens had broken and as busy as she was she took the time to repair my glasses. She could have just told me to drop them off. Her demeanor was very pleasant and kind.

09/19/23 He has done my wife and stepson, now me too. It's 74 for a basic exam, he is very nice. Had zero issues with him. Did not do anything extra. Will go back.

Extremely bad experience at this location. I changed to this optometrist with the perception that Costco ensures the quality of service Complete disappointment Totally unprofessional optometrist with no bedside manners Do not recommend look some where else