Costco Optical

Janelle was so good I had to write a review. As were her coworkers, Jillian, and another gal whose name I'm forgetting, starts with a K. But seriously, Janelle gave me the best service I think I could ever hope to get from a person. She made sure I got what needed, made sure I didn't goof on anything, made sure I got the discounts, applied them wherever/however she could, etc. etc. She's fabulous. Janelle for President of Costco!

Running a small business is not for the faint of heart. Dr. McKell puts his heart fully into this practice and cares for his patients with a level of genuine concern I have never experienced at other eye exams. I ran into a scheduling issue originally after one of the doctors at the eye center was caught in traffic. After getting things sorted out I was very happy to be back seeing Dr. McKell because I trust my vision and eye health with him. This is the second year I have been to Dr. McKell for my exams and I will continue!

I thought my glasses were total garbage after being sat on, but Staci was able to fix them. She is amazing for sure.

Wish I had read the reviews before coming here. I was told over the phone that they accepted my insurance. I was told the same thing once I got there for my appointment. It wasn’t until AFTER the appointment that they requested full out of pocket payment ($160 exam only x2). Turns out they neglected to tell me that I was out of network. The lady at the front desk was quite unpleasant to deal with too. She just seemed like she didn’t want to be there and had a snappy attitude. I was going to pay for both my husband and my exams but I decided to just pay for my own since they didn’t use my insurance and she started asking me what happened and why I suddenly couldn’t/didn’t want to pay. Not really appropriate. Due to her intentionally neglecting to tell me that I was out of network, I had to file claims with my insurance and luckily got fully reimbursed. I shouldn’t have had to jump through the hoops that I did if they had just been transparent from the beginning. It’s part of their job to communicate things about insurance and they shouldn’t have to be reminded to do that. Costco needs to end the partnership with this team before they continue to damage Costco’s reputation 🤷🏼‍♀️

I felt rushed in and out while the doctor was training in a new employee. The prescription he found was technically acceptable, but did not ask if I liked what I saw before trucking on forward. I ended up paying a different optometrist at Vis on 8&8 where they took their time and got me a much more fitting prescription with a lot more attention. Additionally, While asking about contacts, he put eye drops in my eyes and only after the fact said it was a numbing agent (the optometrist I went to after this visit was appalled at this for something as simple as contacts), I spent the next few hours with uncomfortably itchy eyes. The saving grace from a one star review was the lady at the front desk. She was super nice and really helpful trying to teach me to put my contacts in. Front desk lady, you are amazing. Optometrist, I hope you get better at people skills. Costco, raise your standards for optometrist contracts.