Costco Optical

Great customer service. I read some poor reviews and had to laugh. Pick out your frames by the time your number is called. Duh! You picked your frames, you can’t be mad if you didn’t don’t like the ones you picked! Duh! They are always busy…There is going to be a wait…bring a book! And , if you don’t like your glasses you can go back and they will help. Come on people, common sense. I had a great experience. I picked out several frames, before my number was called. The gentleman helping me helped me narrow my choices to two pair. Opinion was greatly appreciated. He helped me get the best deal with my insurance. Told me to come back if I’m not loving my new glasses…which I do!

Avoid like the plague!!! Significantly under staffed = wait times are ridiculously long > 45 minutes. Though the staff might be nice, I do not think it truly reflects their competence = you don't squeeze lenses between thumb & fingers ... to avoid scratching the lens(es). NOT impressed :(

We are so grateful for Mark in the Costco Optical department. He always takes extra time to help us, explains everything clearly, and makes sure we leave happy. His service is truly above and beyond. Because of him, our whole family gets all our frames and eyeglasses at Costco. Highly recommend asking for Mark!

Sebastian at the front desk was wonderful, and went above and beyond for us. My fiance ripped a contact while on a trip for a wedding, Sebastian was able to get us a single replacement pair and have us in and out in less than 5 minutes.

Learned my lesson for trying to be cheap even after my eye doctor told me not to go through with them again…Not coming back after having my own frames all mishandled (curving them all up and not taking the time to straight them out) but they “fix” them up for you and because after I specifically requested to get my original sunglasses lenses back, they apparently didn’t include them this time and the lab threw them out. No accountability and it just sucks! It’s what we get for trying to be cheap. Never again. I now have to go back to Lens Crafters and spend hundreds of dollars more to remake or buy new ones. 2 stars because the guy who has helped me order was always nice and helpful.