Creston Opticians

I ordered three times with them. Not one time did they call me. I always had to walk in and ask if it’s ready cause I’m blind without them. I paid all the money upfront and they said in a week. The week has pass and I went there than called 2 days later, my glasses are still not ready.

Worse service, which is a shame because the actual ophthalmologist is great. The people giving service in the counter are the ones responsible for such bad rating. My glasses were sitting on a counter collecting dust and I had never received a call. Thank you for not ever allowing my self to visit your business again. Customer service is very important.

Been going here since I was a preteen. I've read the other reviews and yes they may seem irresponsible or forgetful but that's because sometimes they get busy and that can be overwhelming. However, they give great service and are always so friendly and helpful!! Love those guys!

Getting right to the point, Creston Optical won't give you your Pupillary Distance, even after measuring it for a pair of glasses you're ordering with them. It's not surprising--opticians everywhere refuse to give you your Pupillary Distance because they want you to buy overpriced glasses with them instead of having the freedom to order them online or anywhere else. Still, sitting across from someone who measured my PD and then silently jotted it down without saying anything--across a very small counter from me--felt incredibly violating. On top of that though, when I was so put off by a business refusing to give me my own healthcare information that I canceled the order... A) ... the man on the phone didn't tell me that I had to come in to have my copay refunded to my credit card. B) ... I had to call Creston Optical and ask them about it--out of sheer need to make sure I got that refund. If I hadn't, they would've just taken my copay and not said a word. C) ... the moment I asked, "Why didn't the guy I talked to earlier tell me that I had to come in for my refund?" the woman on the phone replied, "Okay--I can do it over the phone." And that, of course, begs the question, why did you just tell me--2 seconds ago--that I had to come in for the refund? Were you hoping I'd forget? So, long story short, if you need an eye exam and aren't particularly worried about a business withholding your own healthcare information or charging you for an order you canceled with them, Creston Optical is the place for you. Seriously, today was such a bad experience that I regret giving my credit card info over the phone. I'll be watching for fraudulent charges for a year after this.

Horrible customer service... Even when they were in the wrong!!! Supposedly the "wrong color"was sent in!! How do one not even call you to let you know there will be a dely in getting your script... Then want to get an attitude when you are letting them know about the horrible service.... Week 2 and my child still doesn't have his glasses.... Never again will I use this company. I'll take my money else where!!!