Didnt even get a chance to make it into the clinic and already having a horrible experience! I happened to see a review informing that they would not see kids, and although we were referred by the school I called to confirm that they would see my 5 yr old. Lily (the office manager) had no problem then confirming if my child knew his letters and that was when I informed he didnt, that my child was on the spectrum and nonverbal, she then said they were not going to be able to see him today since its a visit scheduled through a program for noninsured kids and he would be seen with 4 other kids. Why was my son even scheduled in the first place on this day if this was the case? Why was I not asked when scheduling my child if he knew his letters? I then recommended that they perhaps include this as a question when scheduling because I took off the entire day from work, and could have wasted my gas and time which she seemed to think that was not a problem. She said they dont ask when scheuduling because people get offended..yet she had no issue or hesitation asking if my child knew his letters which then led me into telling her! Because she was so defensive she failed to comprehend and agree that there are other ways around asking simple questions (just like she did when I called today) to ensure a scheduled visit with their office is successful! Instead she said I was free to go somewhere else! I hope someone else sees this post and recognizes that their scheduling process could use some work especially just as Lily says they get multiple referrals from schools, not to mention schools from other areas/districts!
